Lead Implementation Consultant

1 week ago

Tampa, Florida, United States BriteCore Full time
Job Overview

Salary:

About BriteCore

BriteCore stands at the forefront of cloud-native core insurance software solutions tailored for Property & Casualty Insurers. Our platform empowers business expansion, enhances productivity, and offers a seamless customer experience within a rapidly evolving industry. With the BriteCore Software Platform, insurers can efficiently manage policies, billing, and claims, swiftly configure new offerings, and access comprehensive reporting and analytics—all within a unified core system, including dedicated portals for agents and policyholders.

Trusted by over 90 insurers across North America, BriteCore's award-winning policy administration solution enables mid-sized carriers and managing general agents (MGAs) to effectively oversee their insurance operations and compete robustly with larger insurers. Our passion for innovative technology and insurance is evident in every facet of our solution.

This position is fully remote and candidates must reside in the US.

Position Summary

BriteCore is in search of a skilled Senior Implementation Specialist to facilitate our rapid expansion. You will be responsible for managing intricate client implementations, specifically configuring products and rates within our Property & Casualty (P&C) insurance policy administration system (PAS) to deliver substantial value to our clients. Success in this role requires the ability to review and comprehend our clients' insurance manuals and rates, translate them into actionable requirements, and configure them within our platform. If you possess strong problem-solving skills, enjoy project management, and thrive on building new solutions while collaborating with clients, we would like to discuss this opportunity with you.

Key Responsibilities

  • Oversee and manage the success of smaller implementations lasting 4-6 months, guiding project initiation, planning, execution, and closure.
  • Thoroughly understand insurance documentation, including policy and rating manuals, underwriting guidelines, and other relevant materials.
  • Analyze client documentation to identify potential risks and issues (such as missing, unclear, or contradictory information).
  • Configure and test P&C insurance products with ratings using client data, internal tools, and basic Python programming, ensuring precision and efficiency.
  • Research, troubleshoot, and resolve configuration challenges.
  • Collaborate with cross-functional teams, clients, and stakeholders to define and drive project scope, objectives, and deliverables.
  • Facilitate productive meetings, ensuring actionable outcomes and clear follow-up communication.
  • Train clients to validate the completeness and accuracy of configured products and rates and to effectively utilize our PAS software.
  • Foster collaborative relationships with clients.
  • Willingness to travel domestically for up to 30% of the time.

Qualifications

  • Bachelor's Degree in Computer Science, Management Information Systems (MIS), Business, or a related field.
  • 5+ years of experience leading complex implementation projects.
  • 5+ years of experience configuring P&C personal and commercial lines/products/ratings for Home, Farm, Umbrella, BOP, and Auto within a PAS solution.
  • 5+ years of experience as a Business Analyst interpreting P&C insurance manuals, rates, and operational information, creating product configuration requirements.
  • 2+ years of experience coding in Python.
  • Experience in creating complex P&C rating structures.
  • Proven ability to manage customer relationships, set expectations, and encourage customer engagement.
  • Exceptional organizational skills and a keen attention to detail.
  • Strong critical thinking abilities.
  • Excellent verbal and written communication skills.
  • Adaptable and comfortable working in a fast-paced startup environment.

Preferred Qualifications

  • Experience using programming languages like Python or JAVA to develop lines and/or rating structures in a PAS.
  • Experience in a startup environment.
  • Extensive experience analyzing and/or configuring personal auto products in a PAS.
  • Familiarity with project management tools like Wrike.
  • PMP or similar project management certification.

Company Culture at BriteCore

We take pride in our dynamic and diverse team, united by shared values of community, integrity, determination, and impact. We are passionate about our work and the people we collaborate with, which is why we are committed to providing equal opportunities for all individuals, regardless of race, color, national origin, religion, age, gender identity, sexual orientation, veteran status, disability, or any other legally protected rights.

We offer a comprehensive benefits package, including medical, dental, vision, 401K (with company match), disability coverage, unlimited PTO, fully paid parental leave, and more.

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