Help Desk Technician

2 weeks ago


Independence, Missouri, United States General Dynamics Information Technology Full time
Job Title: Help Desk Technician

We are seeking a skilled Help Desk Technician to join our team at General Dynamics Information Technology. As a Help Desk Technician, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and ensuring that our clients receive the highest level of service.

Responsibilities:
  • Provide technical support to clients via phone, email, and in-person
  • Troubleshoot and resolve technical issues with hardware, software, and network systems
  • Document and track technical issues and resolutions using our service management tool
  • Collaborate with internal teams to resolve complex technical issues
  • Stay up-to-date with the latest technologies and trends in the field
Requirements:
  • 2+ years of experience in a help desk or technical support role
  • Associate's degree or equivalent experience
  • Secret clearance required
  • Proficiency in Windows operating systems and Microsoft Office
  • Excellent communication and problem-solving skills
Preferred Qualifications:
  • Experience working in a fast-paced, dynamic environment
  • Knowledge of ITIL frameworks and methodologies
  • Experience with service management tools and software

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.


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