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Multifamily Area Operations Manager

2 months ago

Washington, Washington, D.C., United States IREM Full time

Job Title: Area Property Manager, Multifamily

Company: IREM

Job Description Summary: The Area Property Manager is responsible for managing a designated portfolio of multifamily properties within a specific geographic region. This role collaborates closely with ownership to ensure operational consistency across the portfolio while serving as the primary contact for clients. The Area Property Manager will oversee certain properties directly and provide guidance to Property Managers within the portfolio.

Job Responsibilities:

  • Operational Oversight: Ensure efficient operations of each community in collaboration with the Asset Manager and Regional Property Manager. This includes overseeing maintenance, capital projects, lease management, budgeting, forecasting, reporting, collections, evictions, vacancy management, marketing strategies, lease renewals, service contracts, expense management, and audits.
  • Customer Engagement: Deliver exceptional customer service and communication to residents and prospective tenants to boost satisfaction, enhance renewals, and drive revenue growth.
  • Team Leadership: Cultivate, mentor, and lead a high-performing team, including leasing agents, customer service representatives, maintenance staff, and management personnel, to maximize engagement and reduce turnover.
  • Marketing Strategy: Increase revenue through a comprehensive understanding of market competition and the development of innovative marketing initiatives.
  • Exemplary Leadership: Promote and embody the mission of being a leading management company.
  • Team Supervision: Oversee daily operations of the on-site team, ensuring adherence to company policies and procedures.
  • Staff Management: Maintain effective on-site staffing through recruitment, hiring, and, when necessary, termination processes.
  • Community Environment: Foster a positive living environment for residents through effective conflict resolution and consistent follow-up.
  • Financial Oversight: Manage and oversee all aspects of the community's budget and financial health.
  • Project Coordination: Organize special projects as assigned by supervisors.
  • Additional Responsibilities: Perform other related duties as required or assigned.

Key Competencies:

  • Ability to travel regularly to multiple property locations.
  • Detail-oriented with the capacity to maintain focus amidst frequent interruptions.
  • Experience in supervisory roles and staff management.
  • Proficient in budget preparation and management.
  • Maintain confidentiality and protect business operations.
  • Skilled in property management software.

Educational Requirements:

  • High school diploma, GED, or equivalent required.
  • Bachelor's degree preferred.
  • Real Estate License required.

Experience Requirements:

  • 5+ years of experience in Property Management.
  • 5+ years of experience in a management capacity.

Work Environment: This position operates within a professional office setting and involves regular travel between properties in various weather conditions.

Physical Requirements: The role may require prolonged periods of standing and walking, ascending and descending stairs, and operating office machinery.

Additional Duties: This job description is not exhaustive and may be subject to change as needed.

IREM offers a comprehensive benefits package and competitive compensation. The salary for this position will be determined based on various factors.

IREM is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, and more.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), accommodations can be requested for applying for a position at IREM.