District Technical Service Manager
1 week ago
About Hayward
Hayward is a leading manufacturer of residential swimming pool equipment globally, with a rapidly expanding presence in the commercial pool market. Our company is based in Charlotte, North Carolina, with facilities across the United States, Canada, and worldwide.
Job Summary
The District Technical Service Manager will provide on-field technical support for Hayward pool products and dealers through collaboration with District Sales Managers (DSMs) and other teams.
Key Responsibilities
Market Strategies
Develop market-specific strategies with DSMs to boost sales and improve overall service quality.
- Recruit and train service providers to meet market needs.
- Conduct regular business review meetings with DSMs to discuss market performance.
- Maintain a valued customer list for personalized attention and support.
Service Provider Management
Manage a network of service providers by evaluating needs, providing training, and resolving escalations.
- Engage with customers to resolve service issues and provide support.
- Act as an escalation point for customer concerns and provide solutions.
- Perform on-site customer visits for repairs and education.
Travel and Representation
This role involves frequent travel with potential overnight stays, requiring a central location near the Gulf Coast/Panhandle area.
Requirements
Education and Experience
- High-school diploma or equivalent required, with 3+ years of technical experience in the pool industry.
- 4-year degree or equivalent pool industry experience preferred.
Skills and Abilities
- Advanced knowledge of swimming pool products and technology applications.
- Ability to collaborate, innovate, and analyze data effectively.
- Project management, negotiation, problem-solving, and teamwork skills.
Physical Demands and Work Environment
The job requires physical activity during site visits, including standing for long periods, using tools, lifting heavy items, and demonstrating equipment installations to customers.
- Personal ability to handle physical demands of the job.
Accommodations
Reasonable accommodations can be made as needed to ensure a comfortable work environment.
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