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Restaurant Operations Manager

2 months ago

Myrtle Beach, South Carolina, United States Carolina Roadhouse Full time

Position Overview

The General Manager will engage directly with the Director of Operations. We seek dedicated candidates who are eager to advance their careers, exhibit leadership qualities, and expand their expertise. Our commitment to excellence drives us to continuously elevate our standards and performance. If you thrive in an environment with top-tier professionals, our organization is the ideal fit for you.

As a General Manager at Carolina Roadhouse, you will lead one of the most vibrant and diverse restaurant collections in the nation. With a steadfast dedication to quality, we aim to learn, grow, and strengthen our organization through effective leadership.

Key Responsibilities:

Leadership

  • Foster a clean, professional, and educational atmosphere within the restaurant.
  • Make decisions that prioritize the interests of guests, employees, and the organization.
  • Mentor and develop hourly staff to maximize their potential and facilitate their growth within the company.

Business Development

  • Deliver exceptional service, food, and beverage experiences that meet high standards, executed consistently and promptly.
  • Adhere to all company protocols to ensure uniformity, including Line Checks, Facility Walkthroughs, Time and Temperature Logs, HACCP Planning, and Health Department standards.
  • Maintain a safe and sanitary workplace that complies with health regulations.
  • Enhance guest satisfaction through outstanding service experiences.
  • Engage in local, state, and national marketing initiatives to cultivate relationships beyond the restaurant.
  • Participate in Profit & Loss discussions and formulate actionable plans as necessary.

Team Development

  • Continuously recruit and nurture staff in alignment with the concept and company standards.
  • Implement a comprehensive training system for all employees regarding their roles.
  • Ensure appropriate staffing levels to meet or exceed budgeted labor percentages.
  • Conduct annual performance evaluations for all front-of-house and back-of-house personnel.

Results Orientation

  • Monitor daily labor reports to manage overtime effectively.
  • Maintain accurate employee records and performance documentation.
  • Control costs across all categories to meet or exceed budgeted food expenses.
  • Strive to secure the best pricing for products while upholding quality standards and company specifications.
  • Regularly conduct accurate physical beverage inventories.
  • Establish appropriate preparation levels to ensure product freshness and efficient labor utilization.
  • Possess a thorough understanding of the systems utilized within our organization.

Qualifications:

  • A minimum of 5 years of progressive management experience in reputable restaurants.
  • Demonstrated success in managing a busy kitchen environment.
  • Experience in hiring, training, and mentoring both salaried managers and hourly staff.
  • Strong financial acumen with proven ability to oversee cost control, labor management, and profitability.
  • Capability to drive performance and results within a diverse hourly workforce.


For more information about Carolina Roadhouse, part of CentraArchy Restaurants, please visit our website.