Store Manager

4 days ago


Springfield, Ohio, United States Community Choice Financial Family of Brands Full time
About the Role

We are seeking a highly skilled and experienced Store Manager to join our team at Community Choice Financial Family of Brands. As a Store Manager, you will be responsible for leading a team of customer service representatives and overseeing the day-to-day operations of our retail storefronts.

Key Responsibilities
  • Leadership and Team Management: Lead and motivate a team of customer service representatives to achieve sales and customer satisfaction goals.
  • Customer Service: Provide exceptional customer service to our clients, ensuring that their needs are met and exceeded.
  • Operations Management: Oversee the day-to-day operations of the store, including inventory management, cash handling, and store appearance.
  • Risk Management: Identify and mitigate risks associated with financial transactions, ensuring compliance with company policies and procedures.
  • Training and Development: Train and develop customer service representatives to ensure they have the skills and knowledge needed to provide excellent customer service.
Requirements
  • Experience: Minimum one year of key holder, supervisory, and/or management experience in retail, convenience store, grocery, financial or service industry.
  • Education: High School Diploma or equivalent required.
  • Skills: Excellent verbal and written communication skills, ability to work phone, Point of Sale, Microsoft Office, and other systems.
  • Physical Demands: Ability to remain in a stationary position, lift and move up to 25 pounds, move about freely inside and outside of the store, and operate mechanical controls.
Preferred Qualifications
  • Leadership Experience: Leadership experience in a sales or customer service-oriented position.
  • Industry Experience: Experience in retail, sales, or financial industry.
  • Language Skills: Bilingual English/Spanish is a plus and may be required for certain locations.
What We Offer
  • Comprehensive Training Program: Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development.
  • Competitive Compensation: Competitive salary and benefits package, including medical, dental, and vision insurance.
  • Opportunities for Advancement: Opportunities for advancement and career growth within the company.


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