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Store Operations Manager
2 months ago
**Job Summary:**
We are seeking a highly skilled and experienced Store Operations Manager to join our team at Meijer. As a Store Operations Manager, you will be responsible for leading and managing a team of employees in the day-to-day operations of the store, ensuring exceptional customer service, and driving sales growth.
**Key Responsibilities:**
- Lead and manage a team of employees to achieve sales and customer service goals
- Develop and implement strategies to improve customer service and drive sales growth
- Ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members
- Responsible for staffing, selection, and hiring to achieve staffing needs
- Promotes succession planning by providing career paths, identifying development needs for the team members, and being involved with and accountable for promotion decisions
- Documents and applies disciplinary actions and makes recommendations concerning discharge
- Responsible for P&L, achieving sales, and maintaining shrink for the department
- Models exceptional, fast, and friendly customer service
- Communicates the Meijer Friendly Initiative in all team meetings and conversations
- Mentors and coaches the team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards
- Ensures the team is thoroughly trained in all aspects of their jobs and have completed all required training
- Spends majority of time within the store communicating with customers and team members to ensure exceptional service is being delivered
- Communicates the Meijer Friendly Initiative in all team meetings and conversations
- Promotes a safe work environment
- Reliable and consistent attendance required
**Requirements:**
- High school diploma or its equivalent required
- 2-3 years of related retail experience
- One year of management experience
- Rotational assignments in other areas of the store such as meat, bakery, produce, and deli; also customer service and product flow experience is helpful
- Demonstrated ability to communicate to team members in the organization in a way that provides clear and precise direction
- Demonstrated ability to resolve conflict and by addressing root cause issues
- Demonstrated ability to manage multiple tasks
- Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions
- Demonstrated ability to teach suggestive selling
- Demonstrated ability to lead an organization that practices working safely at all times
- Demonstrated ability to mentor team members in all areas of the organization including SDITs, team members in hourly positions, and team leaders
- Successful completion of all required certifications