Phlebotomy Specialist

4 weeks ago

West Linn, Oregon, United States Kaiser Permanente Full time
Job Summary:
As a Phlebotomy Specialist at Kaiser Permanente, you will play a vital role in supporting the laboratory function by ensuring the proper collection and processing of laboratory specimens. This involves performing or assisting with special procedures, mentoring or orienting students and new employees, and ensuring workflow meets service delivery needs. You will respond effectively to member, clinicians, nursing staff, and other department needs.

Key Responsibilities:
  • Perform order entry, specimen collection, and processing according to Work Instructions (WI), clarify clinician orders, obtain pertinent patient information, accurately identify patients, determine specimen requirements, and collect patient samples using appropriate processes of venipuncture or capillary collection based on patient age and/or condition. Ensure completeness and accuracy of specimen labeling, obtain and enter appropriate patient or specimen information into the laboratory computer system, and provide good customer service to all members.
  • Prioritize workload according to urgency of request, coordinate activities of the Phlebotomy and Laboratory Service/Technical Assistant workgroups to meet operational service needs, act as a resource for medical or laboratory staff, provide information, and facilitate specimen or order problem investigation and resolution. Make decisions as required for sample collection and patient processing, facilitate communication between Phlebotomists and Laboratory Service/Technical Assistants in problem-solving and member assistance, and triage to supervisor as needed.
  • Provide instructions to physicians, nursing staff, and patients in proper specimen collection, answer related questions accurately, evaluate, process, and coordinate specimens for testing and/or shipping by following applicable WI, centrifuge, aliquot, separate, refrigerate, freeze, or handle specimens as required to maintain specimen integrity, consult computer information for special handling instructions, and refer questions to Client Services or technical specialists for additional handling or shipping instructions when indicated. Complete appropriate forms as applicable.
  • Use the laboratory computer system to obtain patient demographics, perform order entry, enter pertinent clinical information, generate barcode labels, and ensure tracking of each test ordered and each specimen collected and/or received, print reports, use the laboratory information computer system to track specimens, and perform all duties required of Laboratory Service/Technical Assistant.
  • Assist clinicians or pathologists with bone marrow collection and processing, perform isolation procedures, bacterial, acid-fast, and fungal blood cultures, blood smear preparation, microbiology setup, and Code 99 (Code Blue) response as required and ordered by clinicians.
  • Remain current in new and revised work instructions and lab and organizational policies, periodically review procedure manuals, Quality System documents, and organizational policies, assist supervisors, coordinators, or specialists in identifying and reporting procedural discrepancies, complete annual requirements (PPD, safety, etc.), provide input into the development or revision of procedures to meet operational needs, attend and participate in staff meetings, and support department workflow and records maintenance through accurate workload recording, quality assurance monitors, supply inventory, quality control checks, and records.
Basic Qualifications:
Experience
  • Completion of an Accredited Phlebotomy Program which includes successful completion of an experience practicum OR Minimum eighteen (18) months of phlebotomy experience within the previous five (5) years in a multi-patient clinical laboratory.
Education
  • High School Diploma or General Education Development (GED) required.
License, Certification, Registration
  • N/A
Additional Requirements:
  • Demonstrated customer-focused service skills.
  • Demonstrated understanding of basic phlebotomy principles and techniques.
  • Detail-oriented, able to handle multiple tasks in a limited time frame.
  • Able to produce high quantity/quality of work, problem-solve, exercise good judgment.
  • Adaptable.
  • Able to bend, stoop, reach, and lift a minimum of 10 pounds.
  • Demonstrated written and verbal communication skills with command of the English language.
  • Demonstrated interpersonal skills, teamwork.
  • Working knowledge of keyboard/data entry.
Preferred Qualifications:
  • Minimum four (4) years phlebotomy experience in a multi-patient laboratory setting including geriatric, pediatrics, inpatient, and/or difficult phlebotomy draws.
  • National Phlebotomy certification.
  • Thorough understanding of phlebotomy principles and techniques and phlebotomy equipment.
  • Thorough understanding of sample collection requirements.
  • Knowledge of Medical Terminology.
  • Written and verbal communication skills.
  • Demonstrated excellence in interpersonal skills, teamwork, independent worker.
  • Leadership skills.

Notes:

  • Monday through Friday with weekend/holiday coverage as needed for vacancies/replacements
  • Supports Mt. Talbert, Mt. Scott, Sunnybrook, Rockwood, and Gateway medical offices.

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