Technical Service Trainer

1 month ago


Shelton, Connecticut, United States Generac Power Systems Full time
Technical Service Trainer

We are Generac Power Systems, a leading energy technology company dedicated to powering a smarter world.

With over 60 years of history, we've been committed to energy innovation. From creating the home standby generator market category to our current evolution into an energy technology solutions company, we continue to push new boundaries.

Job Summary

The Technical Service Trainer is responsible for training and instructing technicians in all aspects of generator repair and installation. This role requires technical skills and knowledge of start-up, operation, and troubleshooting of all Generac products.

Key Responsibilities
  • Instruct and train technicians in generator repair and installation.
  • Develop and present technical training curriculum.
  • Write and review technical documentation, including owner, installation, diagnostic, and flat rate manuals and service and training bulletins.
  • Establish warranty flat rates for new product prototypes.
  • Collaborate with internal departments to fabricate training units.
  • Meet other duties as assigned.
Requirements
  • High School Diploma or equivalent.
  • 3 years of field technician experience in HVAC, automotive, generator, or similar discipline, or 3 years of combined field technician experience and technical training experience.
Preferred Qualifications
  • Associates or Bachelor's degree.
  • Curriculum development experience.
  • Technician Excellence or ASE certification.
  • Previous experience using SAP or equivalent ERP.
Knowledge, Skills, and Abilities
  • Knowledge of MS Office, including MS Word, MS PowerPoint, and MS Excel.
  • Demonstrated strengths in writing and presenting technical information.
  • Ability to develop testing plans.
  • Technical aptitude to perform basic generator start-up and troubleshooting.
  • Ability to deal with shifting priorities and moving deadlines.
  • Highly organized and detail-oriented.
  • Familiarity with hand tools and test equipment.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.



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