Field Service Technician II

4 weeks ago

Shelton, Connecticut, United States Rivian Full time
About Rivian

Rivian is a pioneering company that's revolutionizing the automotive industry with its innovative electric vehicles. As a Field Service Technician II, you'll play a crucial role in ensuring our customers receive exceptional service and support.

Job Summary

We're seeking a highly skilled and motivated individual to join our team as a Field Service Technician II. In this role, you'll be responsible for delivering top-notch service and support to our customers, working closely with our internal partners to resolve service needs and coordinate with our Service, Vehicle and Delivery Operations, and Field Service Engineer teams.

Key Responsibilities
  • Assist with pre-production vehicle builds, including supporting cross-functional teams
  • Travel to locations to support as required, including production plants
  • Operate remotely until the local Service Center opens, if applicable
  • Follow Rivian repair procedures with efficiency and quality
  • Perform or assist with diagnosis, repairs, installations, and inspections on vehicles
  • Assist and support vehicle repairs in a setting outside of a service center
  • Conduct road tests on vehicles to ensure quality of the repair
  • Perform necessary parts operations, including ordering, receiving, shipping, and inventory
  • Identify and explain the Rivian product line, EV framework, tools, and accessories
  • Stay up-to-date with technical skills and required training
  • Support campaigns and containment initiatives
  • Maintain and process accurate expense reporting as needed
  • Maintain high-quality work and efficiency while working with little supervision
  • Ensure proper documentation and technical notes are satisfactory for internal and external use
  • Identify areas of improvement and provide feedback to senior technicians or manager
  • Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment
  • Provide service support to the field to support the Service organization
  • Ability to perform duties and communicate with a high level of professionalism in a customer-facing environment
  • Additional plant support, including travel, may be required depending on business need
Qualifications
  • HS Diploma or GED preferred
  • Graduated from an accredited automotive repair school preferred
  • Have hands-on work experience for 3+ years, and in the automotive field is a plus
  • Proficient in using hand tools and power tools
  • Know basics of diagnosis and workflows
  • Able to read electrical schematics
  • Entry-Level Diagnostic exposure
  • Understands how high voltage and low voltage electricity works (basic electricity theory)
  • Able to perform tire repair and vehicle alignment
  • Ability to drive non-commercial truck and trailer preferred
  • Ability to travel up to 75% of the time, or as needed
  • Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need
  • Must possess a valid driver's license, and maintain a clean driving record
  • Parts department and billing experience preferred
  • Experience using a work order management system, including repair documentation
  • Experience working in start-up environments preferred
  • Exhibits patience and eagerness to learn
  • Strong organizational and time management skills along with attention to detail
  • Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.)
  • Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
  • Ability to read and speak fluent English
  • Ability to see, read, and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions, or schematics
  • Minimum age of 21
  • No driving-related suspensions or revocation of Driver License (within a 3-5-year period)
  • Ability to properly document repairs completed and in process

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