Operations Supervisor

2 weeks ago

Home, United States The PNC Financial Services Group, Inc Full time
Position Overview

At The PNC Financial Services Group, Inc., our workforce is our most significant differentiator and competitive edge in the sectors we operate. We are all committed to providing the best experience for our clients. Each day, we collaborate to nurture an inclusive workplace culture where all employees feel respected, valued, and have the opportunity to contribute to the organization's success. As an Operations Supervisor within PNC's AMG Data Control division, you will be responsible for overseeing daily operations.

This role also allows for the possibility of remote work. Tasks may be conducted from a quiet, confidential area in a home setting, subject to approval.

The Operations Supervisor is tasked with managing the daily activities of the team, ensuring efficient task management, and overseeing the utilization of Asset Master. They will work alongside various auditors to ensure compliance and identify opportunities for process automation, workflow optimization, and risk mitigation for PNC Bank.

Job Responsibilities
  • Implements operational plans and conveys strategies to the operations team. Responsible for one or more functions across multiple sites. Manages team leaders and/or individual contributors.
  • Accountable for achieving targeted business outcomes. Acts as a senior escalation point and resolves exceptions. May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures.
  • Oversees all human resources-related activities for direct and indirect reports and fosters employee engagement. Provides coaching and development opportunities for team members. Leads team meetings, communicates strategy, and translates it into actionable operational plans.
  • Offers consultation and guidance to service partners and clients. Identifies and influences strategic improvement initiatives and represents the operations group on projects. Develops and/or approves standard operating procedures as necessary. Recommends policy enhancements.
  • Supervises the control framework for assigned units. Reviews reports to identify exceptions, monitor quality, and ensure compliance. Manages and is accountable for risk mitigation and business continuity activities. Verifies the completeness and accuracy of procedures.
PNC Employees take pride in our reputation, and to continue building upon that, we expect our employees to be:
  • Customer-Centric - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating tailored customer solutions.
  • Risk Management - Effectively assessing and managing all risks associated with their business objectives and activities to ensure adherence to PNC's Enterprise Risk Management Framework.
PNC also has fundamental expectations of our people managers. As a talent manager at PNC, you will be expected to:
  • Intentionally Include - Cultivates diverse teams and inclusive workplaces to broaden perspectives.
  • Live the Values - Exemplifies our values with transparency and courage.
  • Drive Change - Takes initiative to foster change and innovation that will transform our business.
  • Deliver Results - Takes personal responsibility to achieve results. Empowers and trusts others in decision-making.
  • Develop Talent - Elevates standards with every talent decision and guides the success of all employees and clients.
Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for this role. Listed below are the skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills
Accountability, Customer Needs, Customer Solutions, Ensure Compliance, Process Improvements, Results-Oriented, Risk Mitigation Strategies, Standard Operating Procedure (SOP), Taking Initiative

Competencies
Decision Making and Critical Thinking, Effective Communications, Internal Resource Coordination, Operational Functions, Problem Management Process, Process Management, Standard Operating Procedures

Work Experience
Roles at this level typically do not require a university/college degree but do require related experience or product knowledge to accomplish primary duties. Typically, 5+ years of related experience, and at least 2 years of previous supervisory experience is required. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience may be considered.

Education
No Degree

Certifications
No Required Certification(s)

Licenses
No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility*: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full-time and part-time employees, visit the PNC website.

*For more information, please refer to the relevant links.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email. Please include "accommodation request" in the subject line and ensure to include your name and the job ID in the body of the email. All information provided will be kept confidential and used only to the extent required to provide needed reasonable accommodations.

At PNC, we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

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