Assistant Clinic Manager

1 month ago

Mill Valley, California, United States SkinSpirit Full time
About SkinSpirit

Celebrating two decades of excellence, SkinSpirit is a premier destination for aesthetic skincare and body treatments, with over 45 locations nationwide. Our team of experts is dedicated to delivering safe, effective, and personalized services that meet the unique needs of each client.

We thrive in a culture that prioritizes wellbeing and growth, with a focus on innovation, education, and exceptional client experiences. As a leader in the industry, we're committed to staying ahead of the curve, bringing the latest technologies and techniques to our clinics.

As a valued member of our team, you'll enjoy a competitive benefits package, including generous employee discounts, a beautiful working environment, and opportunities for professional growth and development.

Job Summary

The Assistant Clinic Manager plays a critical role in supporting the clinic manager in driving business growth, ensuring smooth daily operations, and empowering employees to deliver exceptional client experiences.

  • Assist the Clinic Manager in managing all aspects of clinic operations, including sales, customer service, employee management, and administrative responsibilities.
  • Collaborate with the Clinic Manager to meet and exceed monthly revenue goals, monitor clinic performance, and identify opportunities for improvement.
  • Recruit, retain, and develop a high-performing team, providing coaching and training to support staff growth and development.
  • Lead by example, demonstrating clinic leadership by actively engaging with employees and clients, and fostering a culture of excellence and continuous improvement.
  • Oversee client feedback, reporting to management and sharing with impacted employees to ensure seamless resolution and continuous improvement.
  • Work collaboratively with colleagues and management, maintaining discretion and confidentiality in all matters related to clients, employees, and the company.
  • Take initiative to improve systems, policies, and procedures, driving efficiency and enhancing the client experience.
Requirements
  • Bachelor's degree in a related field or equivalent experience.
  • 2+ years of relevant experience in the medical/spa industry, luxury retail, hospitality, or a similar field.
  • Proven track record of managing, leading, coaching, and developing diverse teams to achieve high performance.
  • Strong organizational skills, with the ability to handle multiple tasks simultaneously and adapt to unexpected situations.
  • Excellent written and verbal communication skills, with the ability to communicate effectively at all levels of the organization.
  • Fluent computer and phone skills, with working knowledge of Microsoft Office and the ability to learn new technologies.
Why SkinSpirit?
  • Obsession with client experience: We're dedicated to delivering exceptional service and building long-term relationships with our clients.
  • Drive for excellence and continuous improvement: We're committed to staying ahead of the curve, innovating, and pushing the boundaries of what's possible.
  • Entrepreneurial spirit: We encourage our employees to think creatively, take calculated risks, and drive growth and innovation.
  • Commitment to putting the team first: We recognize that our success is built on the success of our team members, and we're committed to supporting their growth and development.

Physical Requirements: Prolonged periods of sitting at a desk and working on a computer, occasional standing, walking, and lifting up to 20 pounds.

Pay Range: $ /hr* (plus bonus potential), with pay determined based on candidate experience, clinic location, and market.

Notice for Applicants: SkinSpirit participates in E-Verify; to learn more, please visit E- - Employee Rights and Responsibilities.

Equal Opportunity Employer: SkinSpirit is an equal opportunity employer, committed to diversity, equity, and inclusion in all aspects of our business.

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