Operations Director

2 weeks ago


Jacksonville, Florida, United States MV Transportation Full time
{"title": "Operations Manager", "description": "Job Summary

MV Transportation is seeking an experienced Operations Manager to provide leadership and direction to assigned operating locations. The successful candidate will be responsible for ensuring the delivery of annual business plans, controlling daily operations, and maintaining compliance with company policies and procedures.

Key Responsibilities
  • Manage on-time performance and driver availability
  • Oversee call center functions
  • Develop and maintain customer relations through direct contact and outreach programs
  • Identify, select, train, and mentor location staff
  • Communicate effectively with location staff and support team members
  • Assist in overseeing safety and training programs
  • Contribute to maintaining a safe work environment
  • Maintain client contact to meet or exceed expectations
  • Assist with conducting periodic departmental audits
  • Review key operational metrics on a daily, weekly, and monthly basis
Requirements
  • 1-3 years of management experience in a similar sized paratransit environment
  • Experience in scheduling and personnel management and training
  • Strong written and verbal skills
  • Knowledge of contractual obligations and company policies
  • Trapeze experience preferred
  • Ability to work independently in a fast-paced environment

MV Transportation is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to a policy of equal employment opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information, or any other legally recognized protected basis under federal, state, or local laws, regulations, or ordinances.

", "lang_code": "en"}

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