Fitness Center Representative

2 weeks ago


Council Bluffs, Iowa, United States Planet Fitness Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Fitness Center Representative. As a key member of our staff, you will be responsible for delivering exceptional customer service to our members, prospective members, and guests.

Key Responsibilities
  • Member Experience: Provide a superior level of customer service to ensure a positive experience for our members and guests.
  • Front Desk Operations: Handle all front desk activities, including answering phones, checking members into the system, new member sign-ups, and taking prospective members on tours.
  • Account Management: Facilitate updates to member accounts and respond to member questions and concerns in a timely and professional manner.
  • Club Maintenance: Assist in maintaining the neatness and cleanliness of the club.
Requirements
  • Customer Service Background: Previous experience in customer-facing roles is preferred.
  • Basic Computer Proficiency: Ability to use basic computer software and systems.
  • Passion for Fitness: A genuine interest in fitness and health is essential.
  • Positive Attitude: A friendly, approachable, and positive attitude is required.
  • Punctuality and Reliability: Must be able to work a variety of shifts, including weekends.
Physical Demands
  • Standing and Walking: Continual standing and walking during shifts.
  • Talking and Listening: Continual talking and listening to members and guests.
  • Lifting and Bending: Occasional lifting up to 50 pounds and frequent bending, reaching, and kneeling.

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