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Patient Care Financial Specialist

2 months ago

Anaheim, United States Pacific Dental Services Full time

Job Title: Healthcare Coordinator

Company: Pacific Dental Services

Key Responsibilities

  • Upholding the organization's culture, values, and operational standards as outlined in the Behavioral Framework.
  • Securing financial agreements from patients to commence the dental treatments recommended by the Dentist.
  • Achieving proficiency in the PDS system and tools to guide patients in making informed choices tailored to their specific needs.
  • Collaborating with clinicians to execute the HC Handoff for every examination patient.
  • Acting as a Subject Matter Expert on all financial options available to ensure patients have choices that fit their financial situation.
  • Addressing common patient inquiries professionally to facilitate the initiation of treatment.
  • Obtaining necessary insurance pre-authorizations for patients prior to treatment completion.
  • Ensuring the office reflects the Comprehensive Care Model in both internal and external referrals.
  • Actively engaging in daily morning huddles, monthly team meetings, and other mandatory gatherings.
  • Demonstrating a solid understanding of business objectives and the direct influence of the role on performance metrics and outcomes.
  • Upholding the PDS Brand by making decisions aligned with the brand framework.
  • Developing knowledge of the Mouth-Body Connection and promoting clinical excellence through thorough patient care.
  • Maintaining a professional appearance and demeanor in accordance with company policies at all times.
  • Ensuring compliance with company policies, as well as state and federal regulations.
  • Performing additional duties and responsibilities as assigned.

Qualifications

  • High School Diploma or equivalent (GED).
  • Willingness to travel between offices as necessary.

Preferred Qualifications

  • Previous education or training in dentistry, insurance, or business-related fields.

Knowledge, Skills, and Abilities

  • Familiarity with office procedures, technology applications, and patient insurance processes.
  • Results-oriented mindset with the ability to set realistic goals and meet commitments.
  • Strong patient advocacy skills characterized by flexibility, empathy, and ethical conduct.
  • Detail-oriented and organized approach to operational processes with proficiency in computer systems.
  • Financial understanding, including knowledge of profit drivers and local market dynamics.
  • Ability to influence and foster collaborative relationships through active listening.
  • Self-motivated and reliable, capable of working independently and as part of a team.
  • Effective multitasking abilities without compromising quality of work.
  • Excellent communication skills, both verbal and written.
  • Capacity to manage and maintain patient records with strict confidentiality.
  • Organized and detail-oriented, adept at thriving in a fast-paced environment.

Benefits Offered

  • Comprehensive medical, dental, and vision insurance.
  • Paid time off for personal use.
  • Tuition reimbursement programs.
  • 401K retirement plan.
  • Opportunities for volunteer leave to engage with the local community.