Boiler Service Technician

6 days ago

Greensboro NC USA, United States Hoffman & Hoffman Full time
Job Title: Boiler Service Technician – Commercial/Industrial

Reports to: Area Manager or Director of Technical Operation

FLSA Status: Full Time, Non-Exempt (Eligible for overtime)

Position Purpose: The primary purpose of the Boiler Service and Start-up Technician is to provide preventative maintenance, start-up, warranty, and repair services on light commercial and industrial hydronic equipment. Strong emphasis on customer service. Our technicians will work with extremely specialized equipment, responsible for hydronic heating and potentially domestic water systems in schools, hospitals, office buildings, industrial buildings, universities, manufacturing facilities, or other large institutions.

Key Responsibilities:

  • Build strong customer relationships and confidence in HMS and our core products, while also building knowledge and understanding of new and existing customer needs and expectations.
  • Perform technical level support/repairs, overhauls, general maintenance, and start-ups of various mechanical commercial equipment such as Boilers, Water Heaters, Pumps, Humidifiers, Booster Systems, Variable Frequency Drive, etc.
  • Diagnose and troubleshoot commercial Hydronic Plumbing equipment.
  • Ensure customer satisfaction and confidence by efficiently and effectively servicing products and equipment on assigned projects.
  • Must be able to plan ahead for jobs, ensuring you have the proper tools.
  • Identifies, analyzes, diagnoses, and repairs systems and products at customer's location.
  • Provide onsite preventative maintenance, replacement parts, and modifications as needed or requested by customers.
  • Proactively prevent future issues onsite by examining building layout, gathering materials, and coordinating as needed.
  • Ability to use power tools, computer, and smartphone.
  • Strong computer, internet, and communication skills needed.
  • Keeping appropriate records by completing the necessary paperwork for each job and working with Service Coordinator to maintain accurate and updated files.
  • Maintain project expenses through planned course of action.
  • Maintain and inspects vehicles by checking vehicle condition, inventory needs, scheduling, and completing repairs and routine maintenance service.
  • Working knowledge of mechanical systems.

Requirements:

  • Education/Experience – associate degree or equivalent from a Technical/Trade School with a certificate in Heating, Ventilation, and Air Conditioning. Minimum of Two (2) years related experience preferred or an equivalent combination of education and experience.
  • Operational knowledge of computers and Microsoft Office software preferred.
  • Ability to read, comprehend, and write simple instructions and short correspondence. Ability to effectively present information in one-on-one and small group situations.
  • Boiler, water heater, and/or pump repair/service experience preferred.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole number, common fractions, and decimals. Ability to compute rate, ratio, and percentages. Ability to understand data presented in a graphical format such as pie charts, bar graphs, etc.
  • Ability to recognize problems and develop the most cost-effective solution. Ability to collect data, establish facts, and draw valid conclusions.
  • Must pass pre-hire requirements including background check, motor vehicle report, and drug screening.
  • Must possess valid drivers' license.

Physical Demand Requirements:

  • In order to properly perform the duties of this job, the employee is regularly required to stand, talk, hear, and use hands/fingers in order to grasp/handle/feel. The employee frequently is required to walk, reach, stoop, kneel, crouch, climb up and down ladders and/or crawl. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds. This position requires close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • This position requires frequent working outdoors, inside mechanical/equipment rooms, regularly being exposed to extreme inside/outside weather conditions to include extreme hot and/or extreme cold. This position is regularly exposed to live voltage, moving mechanical parts, and heavy equipment. Frequent exposure to wet and/or humid conditions, elevated and/or precarious workplaces, fumes or airborne particles, risk of electrical shock, and vibration. Occasional exposure to toxic or caustic chemicals, extreme cold, and extreme heat. The noise level in the work environment is typically loud.

Benefits:

Hoffman Mechanical Solutions, Inc. is a company focused on being #1 in the HVAC industry in providing the most innovative HVAC solutions through superior design and customer service. We are 100% employee-owned through an Employee Stock Ownership Plan (ESOP). This is a retirement benefit for our employees that is wholly paid for by the company in addition to 401(k) options for employee contributions. There are approximately 7,000 ESOPs in the United States, governed by the IRS and the U.S. Department of Labor. Research indicates that ESOP companies tend to grow faster in sales and employment. ESOP employees tend to have 2.2 times as much in retirement savings as employees in traditional companies.

Disclaimer:

This job description is intended to provide information regarding the essential functions and basic duties of this position. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and duties that could be assigned. Additional functions and requirements may be assigned by management as it deems appropriate. This document does not constitute a contract and is subject to change at the discretion of Hoffman Mechanical Solutions, Inc.

Equal Opportunity Employer:

Hoffman Mechanical Solutions, Inc. is an Equal Opportunity Employer. We are committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds.

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