Operations and Customer Experience Director

7 days ago


Seattle, Washington, United States Jerry Full time

**Join Our Team at Jerry**

We are a cutting-edge car management app that is transforming the industry.

We are seeking a seasoned Senior Manager, CX Operations & Strategy to lead our customer experience efforts and drive business growth.

In this role, you will be responsible for:

  • Building and maintaining a high-performance culture among onshore and offshore teams.
  • Partnering with our automation and app teams to reduce incoming calls, texts, and requests.
  • Defining and owning workflow improvements, balancing efficiency with customer experience.
  • Working with our leadership team to evaluate and improve current systems.

We offer a competitive salary of $120,000 - $180,000 per year, depending on experience, plus benefits and bonuses.

We are an Equal Employment Opportunity employer and welcome applicants from diverse backgrounds.



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