Site Operations Manager
5 days ago
Thoroughbred Express Auto Wash LLC is seeking a highly skilled and experienced Site Manager to lead our Roseburg, Oregon location. As a key member of our team, you will be responsible for driving site performance, ensuring customer satisfaction, and upholding our company's image and reputation.
Key Responsibilities- Lead site operations to achieve customer satisfaction and retention, as well as team member satisfaction and retention.
- Direct business functions on-site, including goals and sales attainment.
- Complete cash audits weekly and coordinate all site operations, including accounting, sales, and improving revenue to meet growth objectives.
- Manage site operational costs, improve administration processes, and engage with vendors.
- Maintain relationships with customers, improve service, ensure sustainability, and meet business objectives through a community focus.
- Lead by example and showcase customer service, quality, and cleanliness standards.
- Continuously educate wash teams on products, services, promotions, and/or operational initiatives.
- Implement policies, monitor, and motivate staff, and showcase a passion for developing the teams.
- Act as the site's expert on the POS system, wash equipment, application processes, and service initiatives.
- Hire, promote, train, and evaluate Assistant Managers, Supervisors, and Customer Service Associates.
- Field and resolve customer or team member issues, partnering with Operations, Facilities, and/or Human Resources as needed.
- Manage the site-level customer claims process.
- Maintain proper chemical and supply inventory, completing weekly site audits and ordering.
- Ensure all opening and closing procedures are followed.
- Proactively manage labor on an hourly basis.
- Write staff schedules and manage callouts.
- Quarterly Performance Bonuses
- Medical Insurance
- Vision Insurance
- Dental Insurance
- PTO
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Site Operations Manager
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Roseburg, Oregon, United States THOROUGHBRED EXPRESS AUTO WASH LLC Full timeJob OverviewThoroughbred Express Auto Wash LLC is seeking a skilled and results-driven Site Manager to lead our Roseburg, Oregon location. As a key member of our team, you will be responsible for driving customer satisfaction and retention, team member satisfaction and retention, and upholding our company's image and reputation.Key ResponsibilitiesSite...
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Site Operations Manager
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Roseburg, Oregon, United States THOROUGHBRED EXPRESS AUTO WASH LLC Full timeJob OpportunityThoroughbred Express Auto Wash LLC is seeking a skilled and experienced Site Manager to lead our Roseburg, Oregon location. As a key member of our team, you will be responsible for driving customer satisfaction and retention, team member satisfaction and retention, and upholding our company's image and reputation.Key ResponsibilitiesDirect...
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Site Operations Manager
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