Site Operations Manager

5 days ago


Roseburg, Oregon, United States THOROUGHBRED EXPRESS AUTO WASH LLC Full time
Job Overview

Thoroughbred Express Auto Wash LLC is seeking a highly skilled and experienced Site Manager to lead our Roseburg, Oregon location. As a key member of our team, you will be responsible for driving site performance, ensuring customer satisfaction, and upholding our company's image and reputation.

Key Responsibilities
  • Lead site operations to achieve customer satisfaction and retention, as well as team member satisfaction and retention.
  • Direct business functions on-site, including goals and sales attainment.
  • Complete cash audits weekly and coordinate all site operations, including accounting, sales, and improving revenue to meet growth objectives.
  • Manage site operational costs, improve administration processes, and engage with vendors.
  • Maintain relationships with customers, improve service, ensure sustainability, and meet business objectives through a community focus.
  • Lead by example and showcase customer service, quality, and cleanliness standards.
  • Continuously educate wash teams on products, services, promotions, and/or operational initiatives.
  • Implement policies, monitor, and motivate staff, and showcase a passion for developing the teams.
  • Act as the site's expert on the POS system, wash equipment, application processes, and service initiatives.
  • Hire, promote, train, and evaluate Assistant Managers, Supervisors, and Customer Service Associates.
  • Field and resolve customer or team member issues, partnering with Operations, Facilities, and/or Human Resources as needed.
  • Manage the site-level customer claims process.
  • Maintain proper chemical and supply inventory, completing weekly site audits and ordering.
  • Ensure all opening and closing procedures are followed.
  • Proactively manage labor on an hourly basis.
  • Write staff schedules and manage callouts.
What We Offer
  • Quarterly Performance Bonuses
  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • PTO


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