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Patient Service Representative
2 months ago
RAYUS Radiology is seeking a highly skilled Patient Service Representative to provide exceptional patient-centered services in our imaging center front office, medical records, and technician support roles. As a key member of our team, you will be responsible for executing day-to-day activities, ensuring quality assurance, and delivering outstanding customer service.
Key Responsibilities- Front Desk - Patient Service
- Provide a positive patient experience by serving as the initial point of contact, registering patients, and collecting payments.
- Inform patients about delays and wait times, and follow up to ensure their inquiries or complaints are resolved.
- Answer patient inquiries, investigate complaints, and direct them to supervisors or other staff members as needed.
- Obtain and validate patient information, including photo identifications and insurance cards.
- Provide consent, financial, and HIPAA compliance documents to patients, explaining them thoroughly if necessary.
- Utilize EHR software, hardware, and programs to manage patient records and coordinate with interdepartmental professionals.
- Verify prescriptions and referrals for accuracy, and coordinate with healthcare providers to ensure patients receive the necessary exams.
- Coordinate with technologists to ensure efficient patient flow and maintain a clean and organized environment.
- Medical Records - Patient Service
- Ensure quality assurance of health records by verifying their completeness, accuracy, and proper entry into computer systems.
- Retrieve and release health information data/medical records in adherence to HIPAA and company policies.
- Interact with patients and team members, ensuring inclusion and cooperation.
- Work as a liaison between healthcare providers and offices, utilizing EHR software and hardware to manage patient records.
- Organize and prioritize tasks to meet deadlines, ensuring efficient patient flow and maintaining a clean and organized environment.
- Tech Support - Patient Service
- Monitor modality schedules and greet patients, escorting them to changing rooms and explaining procedures.
- Prep and changing room turnaround, performing proper sanitizing techniques.
- Help technologists stay on schedule by having the next patient ready before the current patient is ready to leave the table.
- Ensure patient areas are stocked and organized, cleaning and stocking patient prep rooms and restrooms.
- Check with technologists, center supervisors, or managers for additional duties as needed.
- 2+ years of exceptional customer service delivery experience, preferred.
- Positive interpersonal communication and critical thinking skills.
- Demonstrates strong eye contact, social engagement, and empathy to patients.
- Ability to work well in multi-disciplinary professional teams.
- Ability to work in a high-volume and fast-paced environment.
- Computer knowledge and skills, EMR/EHR experience preferred.
- Healthcare experience, preferably in Radiology, preferred.
- Knowledge of basic medical terminology, preferred.
- Bilingual, preferred.
RAYUS Radiology is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. We bring brilliance to health and wellness.
