Patient Service Representative

2 weeks ago


Miami Beach, Florida, United States Mount Sinai Medical Center of Florida Full time
Join Mount Sinai Medical Center of Florida as a Patient Representative - Call Center

We are seeking a highly skilled and compassionate Patient Representative to join our Call Center team. As a Patient Representative, you will play a vital role in providing exceptional patient care and support to our patients and families.

Key Responsibilities:
  • Answer patient calls promptly and efficiently, ensuring timely and accurate communication.
  • Verify patient demographics and insurance information, ensuring accuracy and completeness.
  • Efficiently schedule appointments and record them accurately, following practice policy.
  • Prepare and submit superbills to the billing company, ensuring timely and accurate submission.
  • Provide exceptional customer service, responding to patient inquiries and concerns in a professional and empathetic manner.
Qualifications:
  • 1-3 years of experience in a healthcare setting, preferably in a call center or patient access role.
  • High School Diploma or equivalent.
  • Bilingual in Spanish, with excellent communication and interpersonal skills.
Benefits:

We offer a comprehensive benefits package, including health benefits, life insurance, long-term disability coverage, healthcare spending accounts, retirement plan, paid time off, pet insurance, tuition reimbursement, employee assistance program, wellness program, and on-site housing for select positions.

At Mount Sinai Medical Center of Florida, we are committed to providing a culture of caring and compassion, where our employees feel valued and supported. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit of clinical excellence.



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