Patient Service Representative
2 weeks ago
We are seeking a highly skilled and compassionate Patient Representative to join our Call Center team. As a Patient Representative, you will play a vital role in providing exceptional patient care and support to our patients and families.
Key Responsibilities:- Answer patient calls promptly and efficiently, ensuring timely and accurate communication.
- Verify patient demographics and insurance information, ensuring accuracy and completeness.
- Efficiently schedule appointments and record them accurately, following practice policy.
- Prepare and submit superbills to the billing company, ensuring timely and accurate submission.
- Provide exceptional customer service, responding to patient inquiries and concerns in a professional and empathetic manner.
- 1-3 years of experience in a healthcare setting, preferably in a call center or patient access role.
- High School Diploma or equivalent.
- Bilingual in Spanish, with excellent communication and interpersonal skills.
We offer a comprehensive benefits package, including health benefits, life insurance, long-term disability coverage, healthcare spending accounts, retirement plan, paid time off, pet insurance, tuition reimbursement, employee assistance program, wellness program, and on-site housing for select positions.
At Mount Sinai Medical Center of Florida, we are committed to providing a culture of caring and compassion, where our employees feel valued and supported. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit of clinical excellence.
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