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Healthcare Support Specialist
2 months ago
The Mission Neighborhood Health Center (MNHC) is a community-focused, non-profit organization dedicated to providing comprehensive health services to diverse populations in the Mission and Excelsior Districts of San Francisco. Our services encompass primary healthcare, adult medicine, pediatrics, family planning, OB/GYN, HIV care, and support for the homeless.
We are committed to promoting health equity and delivering innovative, high-quality services tailored to the needs of the communities we serve, particularly emphasizing support for Latino Spanish-speaking populations.
We are seeking qualified candidates for the Clinic Assistant role. Note: This position requires bilingual proficiency in English and Spanish. This is a Full-Time, Non-Exempt position reporting to the Director of Programs & HIV Services, with a starting hourly rate ranging from $25.16 to $27.04.
Primary Responsibilities:
The Clinic Assistant is responsible for facilitating the effective delivery of primary healthcare and HIV services to patients. Key duties include:
- Assisting with reception tasks during clinic hours.
- Monitoring patient flow from the front desk to back office for those accessing HIV Health Services.
- Supporting quality assurance activities related to clinical excellence.
- Acting as a liaison between Clinica Esperanza staff and Adult Medicine personnel.
- Assisting the Shotwell Clinic Manager in ensuring efficient service delivery with a strong focus on customer satisfaction.
- Serving as a backup Medical Assistant in the HIV Clinic.
Key Functions:
Administrative Duties:
- Coordinate the scheduling of clinical staff with relevant management.
- Oversee clinic flow to enhance team productivity and ensure a positive experience for both staff and patients.
- Generate and monitor productivity reports and access data regularly.
- Assist in supervising front desk staff and Medical Assistants.
- Ensure adequate staff coverage in reception areas in collaboration with management.
- Address health insurance and payment inquiries for patients, directing them to appropriate departments as needed.
- Handle informal patient complaints and assist in implementing service recovery plans.
- Monitor clinic equipment and facilities, reporting necessary repairs and ordering new equipment as required.
- Participate in quality improvement initiatives in coordination with clinical leadership.
Front Office and Back Office Responsibilities:
- Provide backup support to front desk operations as needed.
- Assist in back office tasks, including taking vital signs and documenting patient history in the Electronic Health Record.
- Prepare and administer point-of-care tests.
- Set up examination rooms with necessary equipment and supplies.
- Ensure proper sterilization of equipment.
Qualifications:
- Preferred: Bachelor's degree; an Associate's degree combined with relevant experience may be considered.
- MA Certification is required.
- Bilingual proficiency in English and Spanish is essential.
- Minimum of one year of experience in a clinical setting; experience in Federally Qualified Health Centers (FQHC) is preferred.
- Strong attention to detail, particularly in data management.
- Reception experience is a plus.
- Familiarity with Microsoft Office applications is required.
- Ability to maintain professionalism and confidentiality in diverse settings.
- Awareness and sensitivity towards issues related to HIV/AIDS, LGBTQIA, homelessness, immigration, mental health, and substance use.
To learn more about our organization, please visit our website. We offer a comprehensive benefits package that includes:
- Medical Insurance with MNHC covering 90-100% based on the plan.
- Complimentary Dental and Vision Insurance.
- Life Insurance with a basic policy provided at no cost, plus voluntary options.
- Flexible Spending Accounts for health and dependent care expenses.
- Commuter benefits for public transportation costs.
- Paid vacation starting at two weeks, increasing with tenure.
- 12 Paid Holidays plus your birthday and 12 Sick Days annually.
- 40 hours of Paid Educational Leave.
- 401k Retirement Savings Plan with company contributions.
Mission Neighborhood Health Center is an Equal Employment Opportunity employer, dedicated to fostering an inclusive environment for our diverse workforce. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or other legally protected characteristics.
