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Business Operations Supervisor

2 months ago

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Job Summary

We are seeking a highly skilled Business Operations Supervisor to join our team at Emory Healthcare. As a key member of our administrative staff, you will be responsible for overseeing the day-to-day operations of our business office, ensuring seamless execution of administrative tasks, and providing exceptional support to our patients and staff.

Key Responsibilities
  • Supervise and manage a team of administrative staff, providing guidance, training, and performance feedback to ensure optimal performance.
  • Develop and implement administrative goals and priorities, aligning with departmental objectives and ensuring compliance with policies and procedures.
  • Provide leadership and direction to ensure business office activities are executed efficiently and effectively.
  • Interpret and implement new directives, policies, and procedures, communicating changes to staff as needed.
  • Interview and hire staff for open positions within the business operation, under the supervision of leadership.
  • Proactively identify and address staffing needs, ensuring adequate resources to meet business demands.
  • Responsible for front desk operations, maintaining a constant focus on patient flow and staff activity during normal business hours.
  • Attend and lead daily huddles to improve service, discuss Service Standards, National Patient Safety Goals, and Environment of Care with staff.
  • Review patient satisfaction data, sharing insights with staff to drive process improvements.
  • Ensure strict adherence to the 20 TEC Service Standards, working with individual team members on Service coaching and monitoring for improvement.
  • Advocate and implement change within the department to improve efficiency and effectiveness of business or customer service, participating in or leading process improvement teams as needed.
  • Participate in the resolution of operating problems, leading meetings to address specific operational issues and develop recommendations and action plans.
  • Serve as a partner with other sections and administrative personnel to ensure clinic policies and practices are consistently implemented.
  • Research and compile information for reports and presentations, preparing reports for management as needed.
  • Analyze data to identify areas of progress and/or trends, drawing conclusions and developing recommendations for management consideration.
  • Utilize reporting tools to analyze and identify opportunities for section improvement, determining and recommending options for addressing budget issues.
  • Monitor submission of timely, accurate, and complete billing information to the business office to ensure maximum reimbursement for clinic services.
  • Coordinate the purchase of medical and office supplies as needed, establishing and maintaining an inventory system to ensure adequate levels of supplies and equipment.
Requirements
  • 5 years of related job experience, or bachelor's degree with 3 years of related experience. OR Graduation from the Operations Development Program (ODP).
  • Some jobs in this classification may require 1 year of supervisory experience.
  • Proficient with word processing, spreadsheet, and presentation software applications.
Additional Details

Emory Healthcare is committed to providing equal opportunities and access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and/or veteran's status.

We respect, value, and celebrate the unique perspectives and backgrounds of all individuals, striving to create an environment of collaboration and true belonging for all our patients and team members.