Host/Hostess - Customer Service Representative

7 days ago


Phoenix, Arizona, United States The Cheesecake Factory Full time

Job Summary:

We are seeking a highly skilled and customer-focused Host/Hostess to join our team at The Cheesecake Factory. As a Host/Hostess, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a positive dining experience.

Key Responsibilities:

  • Provide exceptional customer service and ensure a positive dining experience for all guests
  • Manage the host stand and control the flow of the restaurant
  • Communicate effectively with managers and staff to ensure seamless service
  • Upsell menu items and promote special offers
  • Maintain a clean and organized host stand area
  • Perform other duties as assigned by management

Requirements:

  • Previous experience in a restaurant or customer service environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Availability to work weekends and holidays
  • Ability to lift up to 25 pounds

What We Offer:

  • A competitive hourly rate
  • Benefits package including medical, dental, and vision insurance
  • Opportunities for advancement and professional growth
  • A fun and dynamic work environment

About Us:

The Cheesecake Factory is a leading restaurant chain known for our extensive menu and exceptional service. We are committed to providing a positive and inclusive work environment for all our employees.



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