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Host/Hostess - Franchise

2 months ago

Phoenix, Arizona, United States Denny's Full time

This job posting is for employment at an independently owned and operated franchisee of Denny's.

Host / Hostess

Reporting to the General Manager and Restaurant Manager, the Host / Hostess greets and seats guests in a friendly and courteous manner, receives payment and assists other service personnel as needed to provide total guest satisfaction. Responds to and addresses guests concerns.

Job Requirements

Key Business Areas:

A "Key Business Area" is an area of performance in which the Host/Hostess must be successful to meet their accountabilities. Successful results in the Key Business Areas are supported by the following behaviors or actions:

  • Greets guests immediately in a friendly manner upon arrival and acknowledges at departure
  • Demonstrates a sense of urgency and meets service cycle timing standards
  • Seats guests at clean, dry tables utilizing proper seating rotation
  • Determines and provides for any special needs of guests
  • Maintains guest waiting list and adheres to proper seating order procedures
  • Describes promotions and suggestively sells while seating guests; takes initial beverage order
  • Attends to any other guest needs during the entire dining experience as warranted
  • Demonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount transactions
  • Uses proper telephone etiquette
  • Enters and delivers "To Go" orders correctly
  • Addresses complaints promptly in a courteous manner, and notifies the supervisor of any issues
  • Assists service personnel in providing beverage orders and refills and clearing and setting tables
  • Willingly assists other team members without being asked
  • Maintains proper supply of clean menus
  • Lifts and carries supplies and equipment up to 30 lbs.
  • Demonstrates knowledge of station and floor breakdowns
  • Possesses strong product and menu knowledge
  • Maintains foyer area of restaurant to be clean, organized and inviting to guests
  • Completes all required side-work, including deep cleaning assignments
  • Adheres to Denny's Brand Standards and internal policies and procedures
  • Provides courteous service and is cordial to all team members and guests

Essential Functions:

  • Must have ability to raise a tray weighing up to 25 lbs.
  • Must be able to bend, stoop, reach, wipe, lift, and grasp
  • Must have sufficient mobility to move and operate in work area
  • Must be able to stand and walk during entire shift
  • Must be able hear well in a loud environment to respond to employee and guest needs
  • Must possess basic math skills (add, subtract, multiply and divide)
  • Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling
  • Must be able to observe and differentiate between monetary denominations
  • Must be able to operate point of sale system
  • Must be able to work around potentially hazardous chemicals

Position Qualifications:

  • Must have ability to communicate effectively in English, both orally and in writing
  • Must be able to pass all required tests and training requirements for the position
  • Must be able to work in a team environment
  • Meets Denny's uniform and grooming standards and maintains them throughout the shift
  • Must be able to work flexible schedule, including holidays, nights and weekends
  • Must have excellent guest service skills
  • Must be dependable and able to learn basic tasks and follow instructions
  • Must place a value on diversity and shows respect for others
Additional Information

This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Denny's, Inc. This means the independent franchisee, and not Denny's, Inc. is alone responsible for all employment related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, supervisions, staffing and scheduling. Denny's, Inc. will not receive a copy of any application you submit for this job posting and will have no control over whether you receive an interview and/or are ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisees' employees. If you are hired for this job posting, the independent franchisee, and not Denny's, Inc., will be your employer.

This job posting contains some general information about what it is like to work in a Denny's restaurant, but is not a complete job description. People who work in a Denny's restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of the job.

Our brand is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law.