Care Management Coordinator

6 days ago


Hollywood, Florida, United States Vitas Healthcare Full time
Job Overview
Care Management Coordinators play a vital role in ensuring the smooth operation of our after-hours care services. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this challenging opportunity.

In this role, you will be responsible for effectively processing calls in a systematic and organized manner following established scripts, policies, and procedures. You will also be required to promptly answer and screen incoming calls, utilizing your problem-solving skills to escalate issues as needed. Additionally, you will work closely with staff to monitor staffing needs and confirm assignments for assigned programs, reassigning staff as necessary to ensure timely and accurate service delivery.

Key Responsibilities
* Process calls in a systematic and organized manner following Care Connection Center scripts, policies, and procedures
* Promptly answer and screen incoming calls, escalating issues as needed
* Utilize Continuous Care Scheduling tool to monitor staffing needs and confirm assignments for assigned programs
* Work collaboratively with staff to reassign staff as needed to ensure timely and accurate service delivery
* Maintain accurate documentation on shift reports
* Resolve customer service issues with first call resolution whenever possible, escalating immediately as needed

Requirements
* One year previous customer service or call center experience
* Excellent verbal, written, and interpersonal communication skills, as well as demonstrated effective telephone skills
* Accurately types a minimum of 40 wpm
* Team player willing to work weekends and holidays as necessary to support operations
* Ability to function in high call volume settings
* Strong interpersonal skills within all levels of the organization

Salary Estimate
$45,000 - $60,000 per year, depending on location and experience.
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