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Healthcare Customer Service Representative

2 months ago

San Diego, California, United States Lee Hecht Harrison Nederland B.V. Full time
Healthcare Customer Service Specialist

LHH Recruitment Solutions is seeking a dedicated and detail-oriented individual to fill the role of Healthcare Customer Service Specialist. This is a fantastic opportunity to join a well-known healthcare organization and advance your professional career with significant growth potential.

Key Responsibilities:
  • Answer and manage a high volume of incoming calls from patients and healthcare providers
  • Schedule and confirm patient appointments
  • Assist patients with insurance claims and billing inquiries
  • Update and maintain accurate patient records
  • Provide information on services, procedures, and healthcare policies
  • Resolve patient concerns and complaints with empathy and efficiency via phone and email
Qualifications:
  • High school diploma or equivalent
  • Minimum of 1-2 years of customer service experience, preferably in a healthcare setting
  • Excellent communication and interpersonal skills
  • Strong organizational skills and attention to detail
  • Intermediate in MS Office
  • Ability to handle sensitive information with discretion and professionalism
Working Hours:
  • 40 hours per week
  • Monday- Friday
  • 8:00am-5:00pm PST
  • No overtime hours
Benefits:
  • Medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan
  • Equal Opportunity Employer/Veterans/Disabled

Lee Hecht Harrison Nederland B.V. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees.