Customer Service Representative
6 days ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at MedImpact. As a Customer Service Representative, you will be responsible for providing exceptional customer service to pharmacies, physicians, health plan sponsors, and their members, beneficiaries, or employees.
Key Responsibilities:- Respond to and resolve phone inquiries related to benefit information, claims adjudication, eligibility verification, prior authorization, and other PBM processes.
- Utilize multiple company database programs to research and resolve complex issues.
- Educate external customers about MedImpact's roles and responsibilities.
- Follow up with callers to ensure customer satisfaction and timely response to requests.
- Represent MedImpact in a positive manner by adhering to established procedures and guidelines.
- Associate's degree (A.A.) or equivalent from two-year College or technical school.
- One to two years of call center customer service experience in a PBM or Healthcare preferred.
- Intermediate knowledge of MS Office/Word, Excel, and Outlook.
- Medical / Dental / Vision / Wellness Programs
- Paid Time Off / Company Paid Holidays
- Incentive Compensation
- 401K with Company match
- Life and Disability Insurance
- Tuition Reimbursement
- Employee Referral Bonus
MedImpact is an Equal Opportunity Employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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