Member Services Representative

2 weeks ago


Dodge City, Kansas, United States FORT DODGE FAMILY CREDIT UNION Full time
Job Summary

We are seeking a highly skilled and service-oriented individual to fill the role of Member Services Representative at Fort Dodge Family Credit Union. As a key member of our team, you will play a vital role in delivering exceptional member experiences and providing top-notch service to our valued customers.

Key Responsibilities:

  • Provide professional, accurate, and friendly service to members, ensuring a positive and memorable experience.
  • Efficiently and accurately handle a variety of transactions, including deposits, withdrawals, loan payments, and account inquiries.
  • Offer personalized solutions to meet members' financial needs, promoting our Credit Union products and services.
  • Educate members about self-service options and other banking solutions to enhance their overall experience.
  • Resolve member issues or concerns promptly, ensuring a high level of satisfaction and loyalty.
  • Maintain confidentiality and security of member information, adhering to our strict data protection policies.

Requirements:

  • High School diploma or equivalent
  • Previous cash-handling or teller experience preferred, but not required
  • Excellent interpersonal and communication skills
  • Strong attention to detail and organizational abilities
  • Ability to work effectively in a team environment and handle multiple tasks
  • A passion for delivering outstanding member service and creating a positive impact.

About Us:

Fort Dodge Family Credit Union is a community-focused Credit Union dedicated to providing exceptional service and personalized care to our members. With a strong commitment to growth and excellence, we strive to be the best, not the largest. Our goal is to offer a comprehensive range of products and services that meet the unique needs of our members, while maintaining a high level of professionalism and integrity.



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