Business Relationship Specialist

2 weeks ago

Chicago, Illinois, United States UPshow Full time


UPshow is transforming the way businesses utilize screens by merging premier sports and entertainment content with innovative marketing solutions.

Focusing on high-quality offerings such as exclusive sports packages, tailored promotions, and strategic collaborations, we provide a cloud-based platform that ensures both user-friendliness and robust functionality.

Our mission is to empower business owners to manage their content effectively, turning their displays into powerful tools for engaging and understanding their clientele, ultimately driving business success.

About the Role:
The Client Success Advocate (CSA) is an integral member of the UPshow Customer Success team, responsible for managing our small to medium-sized business clients while also supporting our larger enterprise customers.

The primary goals of this position include:
(1) enhancing platform adoption among our client base; (2) overseeing and executing all aspects of Managed Services for clients; (3) collaborating strategically with internal teams to meet customer requirements; and (4) ensuring a smooth and effective onboarding process for new clients. CSAs deliver a combination of strategic guidance, creativity, innovation, attention to detail, and technical expertise.

Key Responsibilities:
- Implement client content strategies by managing all elements of the UPshow software
- Collaborate with Customer Success Managers and Customer Success Directors to achieve defined account objectives
- Regularly update content, including promotional, social, and video materials
- Manage content scheduling and adjust playlists to align with client expectations
- Prepare and distribute performance reports on campaigns
- Provide platform usage analytics as required
- Participate in regular client meetings and follow up on action items related to the platform
- Coordinate with internal and external partners to fulfill all tasks outlined in the Account Plan
- Build strong relationships with key stakeholders at client organizations
- Offer technical support and troubleshoot any software or hardware issues at client locations
- Work with internal departments (Product, Creative, Implementation, etc.) to meet client needs.
- Effectively manage multiple projects and clients simultaneously, prioritizing tasks as necessary.

Qualifications:
- 1-3 years of relevant experience in customer success or sales
- Bachelor's degree or equivalent experience
- Enthusiasm for working in a fast-paced, B2B SaaS environment
- Experience managing a portfolio of clients, including onboarding, regular check-ins, and quarterly business reviews
- Strong written and verbal communication skills
- Proactive attitude and ability to navigate ambiguity
- Familiarity with project management methodologies
- Self-motivated individual who is willing to take initiative
- Patient demeanor and effective communication skills
- Willingness to travel to client locations as necessary.

About UPshow:
UPshow is a comprehensive media platform designed for commercial enterprises, specializing in the aggregation, distribution, and streaming of live sports and entertainment content. We also provide a variety of consumer engagement and performance marketing tools tailored for bars, restaurants, hotels, and other commercial venues.

Initially launched as the exclusive distributor of premier sports content to commercial establishments, UPshow collaborates with rights holders, distribution partners, and business owners to enhance access to premium live events and stimulate business growth.

Benefits and Perks:
- Competitive Compensation
- Comprehensive medical, dental, vision, life, and short-term disability insurance
- Professional Development Programs
- Access to senior management and mentoring opportunities
- Employee Recognition Program
- Unlimited Paid Time Off
- Paid Parental Leave
- Mental Health and Recharge Days
- 401k Match
- Pre-tax Transportation
- Employee Assistance Program

Type of Work:
Hybrid

Virtual Social Events Include:
- Team Wins and Highlights, Cultural and Diversity Spotlights, and Happy Hours

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