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Sales Training Specialist
2 months ago
Amen Clinics, Inc., a medical corporation, is seeking a highly skilled Sales Training Specialist to join our call center team. As a vital member of our organization, you will be responsible for developing and implementing training programs that enhance the skills of our sales staff.
Key Responsibilities- Design and deliver sales training programs focused on conversion improvement, closing techniques, and overcoming objections with an empathetic approach.
- Conduct needs assessments to identify training requirements that align with company goals and sales objectives.
- Implement a train-the-trainer model to expand training capacity and support ongoing learning and development across the call center.
- Collaborate with call center management to integrate sales training strategies with existing processes and structures.
- Monitor and evaluate the effectiveness of training programs, adjusting as necessary to ensure maximum impact and efficiency.
- Provide one-on-one coaching and support to sales staff, focusing on skill enhancement and performance improvement.
- Stay abreast of the latest sales training techniques, technologies, and best practices to continually improve training effectiveness and outcomes.
- Bachelor's Degree in a relevant field of study, such as business, education, or communications.
- A minimum of 7-10 years of professional sales training experience, particularly in a call/contact center environment.
- Experience in sales within the healthcare services industry is highly advantageous.
- Ability to show measurable results of growth of call center team training using key metrics.
- Proven experience as a Sales Trainer, Sales Coach, or similar role within call center environments.
- Strong background in sales strategy, conversion optimization, and closing techniques.
- High emotional intelligence (EQ), with the ability to teach and apply empathetic sales approaches.
- Experience working with large and growing call centers, particularly in organizations experiencing scaling growth.
- Demonstrated ability to design, implement, and improve effective sales training programs.
- Excellent communication, presentation, and interpersonal skills.
- Ability to lead and motivate in a dynamic, fast-paced environment.
- Familiarity with train-the-trainer models and the ability to disseminate knowledge across teams.
- Bilingual Spanish preferred.
- Must have a valid driver's license and reliable transportation.
- Frequent sitting for extended periods of time.
- Frequent typing and viewing of computer screen.
- Frequent use of hand and fingers with machines, such as computer, copier, fax machine, scanner, and telephone.
- Frequent hearing, listening, and speaking by telephone and in person.
- Work indoors in a temperature-controlled environment.
- The noise level is usually moderate.
