Service Advisor

6 days ago


Mankato, Minnesota, United States Rihm Kenworth- Mankato Full time
Job Overview

We are seeking a skilled Service Advisor to join our team at Rihm Family Companies. As a Service Advisor, you will play a vital role in coordinating the completion of customer repairs, ensuring efficient and productive work outcomes.

Key Responsibilities
  • Schedule service work to optimize productivity
  • Greet customers in a timely and friendly manner
  • Create and complete repair orders with accuracy
  • Document customer complaints and repair details
  • Upsell opportunities as needed
  • Verify vehicle history, warranty coverage, and open campaigns
  • Provide timely service estimates and repair explanations to customers
  • Obtain customer signatures and approvals
  • Determine payment methods and obtain required approvals
  • Update customers on repair status
  • Audit repair orders for completion
  • Coordinate customer parking
  • Respond to inquiries in a professional manner

Requirements:

  • High School Diploma or equivalent
  • Minimum 6 months of mechanical experience in the transportation industry

Benefits:

  • Competitive salary: $45,000 - $60,000 per year, depending on experience
  • Generous PTO plan and holidays
  • Medical, dental, prescription, and vision coverage
  • Health Savings Account (HSA) with employer contribution
  • Flexible Spending Account (FSA)
  • 401(k) savings plan with employer match
  • Employer-paid basic term life and AD&D coverage
  • Employer-paid long-term disability insurance
  • Short-term disability available with employer contribution
  • Supplemental insurance available (accident, critical illness, hospital indemnity)
  • Company-paid training
  • Employee Assistance Program
  • Company discounts (e.g., Verizon Employee Discount)
  • Red Wing Shoe Safety Footwear Program
  • Annual tool reimbursement program


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