Service Advisor
6 days ago
We are seeking a skilled Service Advisor to join our team at Rihm Family Companies. As a Service Advisor, you will play a vital role in coordinating the completion of customer repairs, ensuring efficient and productive work outcomes.
Key Responsibilities- Schedule service work to optimize productivity
- Greet customers in a timely and friendly manner
- Create and complete repair orders with accuracy
- Document customer complaints and repair details
- Upsell opportunities as needed
- Verify vehicle history, warranty coverage, and open campaigns
- Provide timely service estimates and repair explanations to customers
- Obtain customer signatures and approvals
- Determine payment methods and obtain required approvals
- Update customers on repair status
- Audit repair orders for completion
- Coordinate customer parking
- Respond to inquiries in a professional manner
Requirements:
- High School Diploma or equivalent
- Minimum 6 months of mechanical experience in the transportation industry
Benefits:
- Competitive salary: $45,000 - $60,000 per year, depending on experience
- Generous PTO plan and holidays
- Medical, dental, prescription, and vision coverage
- Health Savings Account (HSA) with employer contribution
- Flexible Spending Account (FSA)
- 401(k) savings plan with employer match
- Employer-paid basic term life and AD&D coverage
- Employer-paid long-term disability insurance
- Short-term disability available with employer contribution
- Supplemental insurance available (accident, critical illness, hospital indemnity)
- Company-paid training
- Employee Assistance Program
- Company discounts (e.g., Verizon Employee Discount)
- Red Wing Shoe Safety Footwear Program
- Annual tool reimbursement program
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