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Senior Director Solutions Consulting
4 weeks ago
At Paylocity, we're seeking a visionary leader to drive the strategic direction and operational excellence of our Solutions Consulting department. As the Senior Director of Solutions Consulting, you'll oversee the delivery of expert consultation to prospective clients, guiding a diverse team of managers and Solutions Consultants in crafting innovative solutions that meet complex client needs.
Key Responsibilities:
- Strategic Leadership: Define and execute the vision and strategy for the Solutions Consulting department, aligning team objectives with overall company goals to drive growth and customer success.
- Team Development: Lead, mentor, and develop a high-performing team of managers and Solutions Consultants, fostering a culture of excellence, collaboration, and continuous improvement.
- Client Engagement: Serve as the primary escalation point for high-stakes client engagements, ensuring the team effectively addresses complex client requirements and delivers exceptional service.
- Process Optimization: Identify opportunities for process enhancements within the Solutions Consulting department, implementing scalable solutions that improve efficiency and effectiveness in client engagements.
- Cross-Functional Collaboration: Work closely with senior leadership across Product, Technology, Sales, and Implementation teams to ensure cohesive strategies and seamless execution of client solutions.
- Innovation and Insight: Collaborate with Product and Technology teams to provide market-driven insights that inform product innovation and enhance our service offerings.
- Thought Leadership: Establish yourself and the Solutions Consulting department as trusted advisors in the industry, leveraging deep technical and industry expertise to influence client decisions.
- Performance Metrics: Define and monitor key performance indicators (KPIs) for the Solutions Consulting team, ensuring alignment with business objectives and driving accountability for results.
- Market Trends: Stay abreast of industry trends and best practices, positioning the department to lead in delivering cutting-edge workforce solutions that meet evolving client needs.
- Professional Development: Cultivate talent within the team by providing mentorship and opportunities for professional growth, ensuring a pipeline of skilled leaders for the future.
- Stakeholder Communication: Maintain transparent communication with senior leadership and stakeholders regarding team performance, challenges, and opportunities for growth.
Requirements:
- Bachelor's degree in a relevant field; Master's degree preferred.
- 12+ years of solutions consulting experience, with a focus on pre-sales and client engagement.
- 7+ years of management experience, including leadership of managers and cross-functional teams.
- Proven track record of driving strategic initiatives and delivering results in a complex, fast-paced environment.
- Exceptional communication and interpersonal skills, with a demonstrated ability to build and maintain strong relationships with clients, stakeholders, and team members.
- In-depth technical proficiency and understanding of relevant technologies and industry standards.
- Strong analytical and problem-solving skills, with the ability to navigate ambiguity and drive strategic decision-making.
- Willingness to travel up to 30% as needed.
