Customer Service Technician

5 days ago

Russellville, Arkansas, United States Brightspeed Full time
Job Summary

Brightspeed is seeking a highly skilled Customer Service Technician to join our team. As a Customer Service Technician, you will be responsible for installing, maintaining, and troubleshooting high-speed internet, video, and voice networks, including associated wiring and equipment. You will also be maintaining and repairing outside plant facilities within assigned geographic service areas.

Key Responsibilities
  • Install, maintain, and troubleshoot high-speed internet, video, and voice networks, including associated wiring and equipment
  • Maintain and repair outside plant facilities
  • Climb poles, use a shovel and pick to dig up and bury cable, work in utility access holes or controlled environmental vaults (CEV), and locate buried telephone cables
  • Observe all safety rules and regulations
  • Assist other technical personnel in the performance of their duties when requested
  • Actively support sales and marketing-related activities
  • Direct customer-facing work and sales referrals
Requirements
  • High School diploma or equivalent experience
  • Ability to distinguish colors on facilities
  • Ability to handle 28-foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.)
  • Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full)
  • Basic computer skills, including MS Office applications
  • Ability to work in confined spaces (e.g., attics, crawl spaces, utility holes)
  • Ability to work aloft (e.g., ladder)
  • Ability to work outside in all weather conditions and at various hours of the day/night
  • A valid driver's license and satisfactory driving record
  • Positive and professional appearance and demeanor when communicating the company's products and services to our customers
  • Accountability/dependability (on time and on load when scheduled and serve on call as needed)
  • Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures)
  • Active Listening (ability to take input from customers, APS, and co-workers to problem solve and improve skills)
  • Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions
  • Active Learning (curious seeker of added information and actively works to improve skills and knowledge)
Preferred Qualifications
  • Prior experience as a customer-facing telecom operations technician
  • Basic electricity training/certification or documented equivalent work experience
  • ADSL installation/repair experience (self/full installs)
  • A+/Net+ Certified
Why Join Us?

We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office, or field-based, depending on the position, business needs, and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional, and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match, and a host of voluntary benefits.

Diversity, equity, and inclusion are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive, and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants, please take a moment to review our Privacy Notices:

  • Brightspeed's Privacy Notice for California Residents
  • Brightspeed's Privacy Notice

  • Environmental Services Technician

    4 weeks ago

    Russellville, Arkansas, United States CARTI Full time

    {"Job Title": "Environmental Services Technician", "Job Summary": "At CARTI, we are seeking a highly skilled Environmental Services Technician to join our team. As a key member of our facilities maintenance team, you will be responsible for providing exceptional cleaning and maintenance services to our patients, visitors, and staff.Responsibilities:* Provide...

  • Field Service Technician

    2 weeks ago

    Russellville, Arkansas, United States Altice USA Full time

    Job SummaryAs a Field Service Technician with Optimum, you will be responsible for installing, changing, repairing, and disconnecting cable services, including video, data, and telephone. You will perform troubleshooting at the time of installation and on scheduled service calls from the tap to the customer's selected locations. You will also educate...

  • Field Service Technician

    2 weeks ago

    Russellville, Arkansas, United States Altice USA Full time

    Job SummaryAs a Field Service Technician with Optimum, you will be responsible for installing, changing, repairing, and disconnecting cable services, including video, data, and telephone. You will perform troubleshooting at the time of installation and on scheduled service calls from the tap to the customer's selected locations. You will also educate...

  • Environmental Services Technician

    19 hours ago

    Russellville, Arkansas, United States CARTI Full time

    Job Summary:As an Environmental Services Technician at CARTI, you will play a vital role in maintaining a clean and safe environment for our patients and staff. This position involves performing a variety of duties to ensure the highest quality of service is provided at all times.Responsibilities:• Clean offices, bathrooms, lavatories, halls, food service...

  • Environmental Services Technician

    5 days ago

    Russellville, Arkansas, United States Saint Mary's Regional Full time

    Job Summary:We are seeking a highly motivated and detail-oriented Environmental Services Technician to join our team at Saint Mary's Regional. As an Environmental Services Technician, you will play a critical role in maintaining a clean and safe environment for our patients, visitors, and staff.Key Responsibilities:Collect and dispose of trash and...

  • Environmental Services Technician

    6 days ago

    Russellville, Arkansas, United States Saint Mary's Regional Full time

    Job Summary:We are seeking a highly motivated and detail-oriented Environmental Services Technician to join our team at Saint Mary's Regional. As an Environmental Services Technician, you will play a critical role in maintaining a clean and safe environment for our patients, visitors, and staff.Key Responsibilities:Collect and dispose of trash and...

  • Customer Service Representative

    6 days ago

    Russellville, Arkansas, United States CB&S Bank Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at CB&S Bank. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.Key ResponsibilitiesCustomer Service:...

  • Customer Service Representative

    4 weeks ago

    Russellville, Arkansas, United States CB&S Bank Full time

    {"Job Title": "Customer Service Specialist", "Job Description": "Job SummaryCB&S Bank is seeking a highly skilled Customer Service Specialist to provide exceptional service to our customers. As a key member of our team, you will be responsible for delivering top-notch customer service, resolving customer issues, and promoting our bank's products and...

  • Customer Service Representative

    6 days ago

    Russellville, Arkansas, United States CB&S Bank Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at CB&S Bank. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.Key ResponsibilitiesCustomer Service:...

  • Customer Service Representative

    1 week ago

    Russellville, Arkansas, United States CB&S Bank Full time

    Job Title: ITM Customer Service Specialist IIICB&S Bank is seeking a highly skilled and customer-focused ITM Customer Service Specialist III to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers through various channels, including phone, email, and online chat.Key...

  • Service Consultant

    4 weeks ago

    Russellville, Arkansas, United States Hyundai Dealership Full time

    Hyundai Dealership - JobID: Auto Service Technician **Job Summary** As a Service Advisor at Hyundai, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our service department. **Key Responsibilities:** * Greet customers and obtain necessary information about their vehicle and service needs * Determine...

  • Customer Service Representative

    3 weeks ago

    Russellville, Arkansas, United States Pizza Hut Full time

    Pizza Hut is seeking a skilled Customer Service Representative to join our team. As a CSR, you will be responsible for handling customer menu orders and concerns via the telephone. Your primary goal will be to provide exceptional customer service, ensuring that our customers receive accurate and timely information about our menu offerings. **Key...

  • Customer Service Representative

    2 weeks ago

    Russellville, Arkansas, United States Craig Campbell - State Farm Agent Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Craig Campbell - State Farm Agent. As a key member of our agency team, you will play a vital role in delivering exceptional client experiences and driving the growth of our successful insurance...

  • Customer Service Associate

    4 weeks ago

    Russellville, Arkansas, United States Suburban Propane Gas Corporation Full time

    Customer Service and Sales RepresentativeAs a Customer Service and Sales Representative, you will be responsible for handling incoming calls and utilizing a proactive sales approach to uncover additional sales and service opportunities.Key Responsibilities:Maintain an in-depth knowledge of Suburban Propane products and services.Utilize a proactive sales...

  • Customer Service Representative

    1 week ago

    Russellville, Arkansas, United States CB&S Bank Full time

    {"title": "Customer Service Specialist", "description": "Job SummaryCB&S Bank is seeking a highly skilled Customer Service Specialist to provide exceptional service to our customers and internal stakeholders. As a key member of our team, you will be responsible for delivering top-notch customer experience through various channels, including phone, email, and...

  • Customer Service Representative

    3 weeks ago

    Russellville, Arkansas, United States Check 'n Go Full time

    Job Description:**Customer Service Representative - Check 'n Go/Allied Cash Advance****Overview of Role and Key Responsibilities:**As a Customer Service Representative at Check 'n Go, you will be at the forefront of delivering exceptional customer experiences. Your primary goal will be to provide timely and accurate assistance to customers, ensuring their...

  • Service Consultant

    1 month ago

    Russellville, Arkansas, United States Hyundai Dealership Full time

    Job Title: Service AdvisorAbout the Role:We are seeking a highly skilled and customer-focused Service Advisor to join our team at Hyundai Dealership. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.Key Responsibilities:Customer Interaction: Greet customers, obtain customer and vehicle...

  • Customer Service Representative

    1 month ago

    Russellville, Arkansas, United States Tower Loan Full time

    About Tower LoanTower Loan is a leading consumer finance company with a rich history of providing financial solutions to individuals and families. With over 80 years of experience, we have established ourselves as a trusted partner in the financial industry.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a...

  • Customer Service Representative

    4 weeks ago

    Russellville, Arkansas, United States U-Haul Full time

    Customer Service RepresentativeU-Haul is seeking a skilled and friendly Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Assist customers with U-Haul...

  • Customer Service Representative

    3 weeks ago

    Russellville, Arkansas, United States Domino's Franchise Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Franchise.Key Responsibilities:Taking orders over the phone and in personDealing with customer concerns and resolving issues in a timely and professional mannerGreeting customers within 10 seconds and providing a...