Senior Computer User Support Specialist

2 weeks ago


Walla Walla, Washington, United States Cayuse Shared Services Full time
About the Role

Cayuse Shared Services is seeking a highly skilled Senior Computer User Support Specialist to join our team. As a key member of our IT support team, you will provide technical assistance to computer users, resolving issues and providing recommendations on equipment and asset management.

Key Responsibilities
  • Provide technical assistance to computer users, answering questions and resolving issues in person, via telephone, or electronically.
  • Identify and track user issues, software conflicts, and hardware device conflicts through our IT incident ticketing system, providing resolution and/or escalating to the next tier for assistance.
  • Update and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable.
  • Deliver 24/7/365 IT technical support to approved seat service users at various locations, ensuring proper configuration, installation, and maintenance of data input/output devices.
  • Provide timely restoral and proper maintenance of laptops/tablets/workstations and peripheral devices.
  • Recommend lifecycle replacement of equipment and manage full-asset management lifecycle from acquisition to disposition in accordance with USACE policies.
Requirements
  • Associates Degree
  • 6 years of experience in Computer User Support
  • Comprehensive knowledge of IT Technical Support
  • Knowledge of Lifecycle Replacement of Equipment
  • Secret Clearance Required
  • COMPTIA Security Certification
  • Ability to pass a background check
Working Conditions

This role requires a professional office environment, with the ability to work varying schedules and extended hours to meet business needs and project deadlines. Travel may be required for business or professional development purposes.



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