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Bilingual Front Office Coordinator

2 months ago

Waterbury Connecticut, United States Concentra Full time

Overview:


Are you prepared to elevate your professional journey? At Concentra, you will be an essential part of our patient care team, significantly contributing to the delivery of outstanding care to our patients.

Our mission focuses on enhancing the health of America's workforce, one individual at a time.

Become a part of Concentra and discover how your clinical expertise and empathy can create a substantial impact on the lives of the patients you assist.


The Patient Service Specialist undertakes intricate administrative responsibilities, which include but are not limited to patient registration, appointment scheduling, delivering exceptional customer service to clients, and managing a multi-line telephone system.

This role necessitates a fundamental understanding of various systems and/or procedures.

This position guarantees that every patient receives quality clinical care and is provided with a welcoming and respectful experience.


Responsibilities:
• Welcome patients and visitors

• Communicate wait times to patients and guide them accordingly

• Obtain necessary authorizations to facilitate patient services

• Check in patients utilizing the appropriate patient management system

• Clarify all required forms to patients and ensure accurate completion of all documentation

• Manage incoming phone lines and direct calls appropriately

• Contact patients for appointment reminders, rescheduling, or cancellations.

• Check out patients in the designated patient management system and distribute records

• Organize paperwork, medical records, and correspondence

• Maintain an inventory of office supplies and printed materials

• Oversee the distribution of all paperwork to external parties, including non-injury, custody, and control forms

• Adhere to HIPAA guidelines and safety protocols

• Attend center staff meetings

• Engage in initial and ongoing training as required

• Complete the processing of patient referrals, including accurate checkouts, documentation processing, patient education, and communication with the Client Support Group

• Assist the Center Operations Director or other leaders in managing daily administrative tasks

• Help maintain a tidy, clean, and organized environment throughout the facility

• Utilize employer reporting tools to scan and distribute employer results and documentation

• Review clinician transcriptions and enter applicable charges via the internal charge entry system.

• Perform some medical assistant duties such as breath alcohol tests, drug screenings, TB skin test readings, and/or other tasks as assigned/approved by medical leadership


This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this position.

Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications:

Education Level:
High School Diploma or GED

Job-Related Experience

6 months to 1 year

Working knowledge of state-specific occupational medicine requirements preferred

Job-Related Skills/Competencies

Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility

Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions

Outstanding customer service skills as well as the ability to interact with individuals in a manner that demonstrates tact and professionalism

The ability to appropriately manage sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies

Demonstrated effective communication and interaction with employers, patients, providers, and other employees

Proven ability to maintain working relationships with all levels of employees

Demonstrated excellent customer service skills

Intermediate knowledge of Microsoft Office applications such as Word, Excel, Outlook, and data entry into various systems/applications

Capability to perform all aspects of front office operations

Drive to achieve or exceed established service standards

Additional Data:
• 401(k) Retirement Plan with Employer Match

• Medical, Vision, Prescription, Telehealth, & Dental Plans

• Life & Disability Insurance

• Paid Time Off & Extended Illness Days Offered

• Colleague Referral Bonus Program

• Tuition Reimbursement

• Commuter Benefits

• Dependent Care Spending Account

• Employee Discounts


This position is eligible to earn a base compensation rate in the state range of $17.93 to $24.41 hourly depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority.

This job requires access to confidential and critical information, necessitating ongoing discretion and secure information management.

Concentra is an Equal Opportunity Employer, including disability/veterans.