Customer Service Representative

4 weeks ago


Glendale, Arizona, United States National Exchange Carrier Association Full time

Job Title: Associate Mgr. Member Service

Job Summary:

We are seeking a highly skilled and detail-oriented Associate Mgr. Member Service to join our team at the National Exchange Carrier Association Inc. This role will be responsible for reviewing, analyzing, and collaborating on the approval of cost studies, forecasts, average schedule data, carrier access bills, universal service and demand data in a manner ensuring accuracy and consistency among members as well as compliance with FCC rules and NECA procedures.

Key Responsibilities:

  • Review and analyze cost studies, forecasts, average schedule data, carrier access bills, universal service and demand data to ensure accuracy and consistency.
  • Collaborate with members to resolve discrepancies in monthly data processing.
  • Document and explain anomalies and ensure accurate and timely revenue distribution to member companies.
  • Develop and maintain close business relationships with member companies and develop understanding of their position on key industry issues.
  • Monitor and report member company needs with emphasis on enhancing member company satisfaction.

Requirements:

  • Strong verbal and written communication skills.
  • High proficiency in Excel.
  • Ability to develop and maintain working relationships.
  • Strong analytical skills.
  • Customer focused.

Experience:

  • 3-4 years in the following areas: Accounting, Cost Analysis, Customer Service, Data Analysis/Management, Telecommunications.

Education:

  • Bachelor's degree in Business Administration, Telecommunications or related field, or equivalent work experience.

Working Conditions:

  • Normal office environment.
  • Ability to travel up to 35% of time.

Market Range – Denver, CO: $76,100 - $126,200



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