Claims Director, Subrogation

2 weeks ago


Boston, Massachusetts, United States Plymouth Rock Assurance Full time
Subrogation Director Opportunity

Plymouth Rock Assurance is seeking a highly skilled Subrogation Director to lead our Subrogation Team in driving operational excellence and delivering exceptional results.

Key Responsibilities:
  • Develop and execute a long-term strategy for the Subrogation Team, driving efficiency and effectiveness through process improvements, technology adoption, and resource management.
  • Identify and implement innovative solutions to claims challenges, leveraging new technologies and developing new training programs to drive results.
  • Effectively manage the resources of the claims team, including budget, personnel, and technology, to ensure the team has the necessary resources to succeed.
  • Provide one-on-one coaching to ensure managers are equipped to lead and develop their teams, identifying high-potential talent and creating a strong succession plan.
  • Collaborate with senior leadership and other members of the organization to develop and implement claim policies, business strategies, and goals, regularly evaluating performance against goals and holding self and team accountable for achieving desired results.
Requirements:
  • 8 years of related Claims/Subrogation experience, including familiarity with eSubroHub and ArbForums.
  • Experience managing a team of 25-30 claim associates, with excellent oral and written communication skills.
  • Demonstrated ability in developing and executing strategy, and in delivering operational excellence, with a strong performance improvement mindset and proven ability to leverage data & analytics to drive decision making and process improvement.
  • Proven ability to motivate and inspire teams, and to maintain excellent colleague engagement across all areas of the claim department.
  • Knowledge of Microsoft Office Suite (Teams, OneNote, PowerPoint, and Excel) and other business-related software (i.e. Tableau or other data reporting tools).
About Plymouth Rock Assurance:

Plymouth Rock Assurance is a leading provider of personal and commercial auto and homeowners insurance in the Northeast and mid-Atlantic regions. We are committed to delivering exceptional service and value to our customers, and we are seeking a talented and motivated individual to join our team as a Subrogation Director.



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