Operations Executive

2 weeks ago

Oklahoma City, Oklahoma, United States Core Clinical Management LLC Full time
Position Overview

Core Clinical Management LLC is a leader in Emergency and Hospital Medicine, dedicated to providing exceptional services through a model that prioritizes patient-focused care and operational efficiency. Our core values – Genuine, Accountable, Dynamic, Respectful, and Fun – serve as the foundation of our mission to transform healthcare delivery.

The Director of Operations (DOO) acts as the key connection between client hospitals and Core Medical Directors and Operations teams. This role is accountable for the performance of contracts within designated regions, ensuring that both client and Core expectations are fulfilled. The DOO manages contracts and financial outcomes, embodies company culture and practices, oversees compliance and quality assurance, and strives to achieve shared metric goals, enhanced clinical programs, and ongoing improvement.

Key Responsibilities:

  • Foster positive relationships with clients, actively participating in Business Development initiatives including RFPs, presentations, service expansions, and contract renewals.
  • Collaborate closely with Operations and Medical Directors.
  • Oversee recruitment, credentialing, onboarding, scheduling, payroll, performance management, risk assessment, documentation, chart flow, provider enrollment, practice coordinators, compliance, and scribes for client locations.

Required Skills and Qualifications:

  • Lead and support continuous improvement initiatives to drive change.
  • Stay informed about continuous improvement methodologies and tools applicable to healthcare systems.
  • Understand key performance indicators relevant to emergency medicine, hospitalist medicine, and critical care service lines.
  • Proficient in software solutions such as Microsoft, Salesforce, and Adobe products.
  • Exceptional written and verbal communication skills, capable of articulating objectives and presenting to hospital executives, physicians, and stakeholders.
  • Ability to analyze data to make informed assessments and recommendations.
  • Strong emotional intelligence with the ability to influence decision-making.
  • Excellent relationship-building skills, fostering trust with internal and external professionals.
  • Exercise independent judgment in determining areas for collaboration, escalation, and autonomy.
  • Effectively manage competing priorities in a fast-paced environment.
  • Exhibit a growth mindset and team-oriented approach.
  • Collaborate with professionals across various geographic locations.

Educational Background:

  • Bachelor's degree in Nursing, Business Administration, Healthcare Administration, or a related field.
  • Master's degree preferred (MHA, MBA, or MPH).

Experience Requirements:

  • Minimum of 3 years of experience in clinical management with demonstrated competency in metric-driven operations and partnership relations.
  • Proven financial acumen.
  • Experience in process improvement yielding clear business results.
  • Strong communication and collaboration skills, complemented by high emotional intelligence and professionalism.
  • Ability to manage multiple tasks, prioritize effectively, and thrive in a dynamic environment.
  • Strong analytical skills, sound judgment, and independent thinking.
  • Proven problem-solving capabilities.
  • Familiarity with various HCMS, scheduling, and related applications.
  • Current knowledge of the healthcare compliance landscape.

Core Clinical Management LLC is an equal opportunity employer, maintaining a drug-free workplace and adhering to ADA regulations as applicable.

This job description is intended to provide a general overview of the responsibilities and requirements of the position. Duties and responsibilities may evolve over time.

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