Retail Sales Representative

1 week ago

Greenville, South Carolina, United States Chico's FAS Full time

With a vast network of boutiques and outlets across the United States, complemented by a robust online presence, our organization thrives on sophisticated technology and resources to ensure the ongoing success of our brands. We offer a variety of career paths in finance, technology, merchandising, and more, inviting talented individuals to be part of our dedicated team of nearly 16,000 associates who uphold our commitment to excellence.

POSITION OBJECTIVE:

The Sales Associate plays a crucial role in assisting Management to foster a customer-centric and product-focused sales environment, where our core values and guiding principles drive all store operations. This includes delivering an exceptional customer experience while maximizing profitability. We are passionate about our work and believe that our teams create an extraordinary workplace for growth and learning.

FUNCTIONAL RESPONSIBILITIES:

Drive for Results

  • Achieves company sales targets by employing effective sales techniques and sharing product knowledge with customers; suggests merchandise options or assists in locating items based on customer preferences.
  • Stays informed about current promotions and sales; upholds pricing and visual standards.
  • Ensures compliance with merchandise handling, presentation, loss prevention, and other tasks as directed by Management.
  • Participates in visual merchandising efforts, including monthly store setups and maintenance.
Customer Experience
  • Exemplifies and promotes the Most Amazing Personal Service (MAPS) principles, ensuring a seamless omni-channel experience.
  • Addresses customer concerns promptly and effectively.
  • Facilitates a quick and efficient checkout process, remaining knowledgeable about payment policies, coupon usage, returns, exchanges, and security protocols.
  • Encourages additional purchases at checkout, including gift card sales.
  • Enlists clients in the rewards program.
  • Develops and nurtures a loyal customer base through personalized service and wardrobe consultations.
  • Maintains awareness of current product fit and style offerings available in-store and online.
  • Ensures consistent communication with clients through a customer book.
Operational Excellence
  • Assists in replenishment activities to keep the store well-stocked and appealing.
  • Supports the fulfillment of product locates.
  • Contributes to visual merchandising tasks, including floor sets, window displays, and signage as directed.
  • Helps maintain the cleanliness and organization of the boutique.
Teamwork and Growth
  • Encourages an inclusive and collaborative approach to problem-solving.
  • Actively seeks personal development opportunities and welcomes constructive feedback.
Other responsibilities may be assigned as needed.

QUALIFICATIONS:
  • High School diploma or equivalent.
  • Previous retail or sales experience is preferred.
  • Must be at least 18 years old.
  • Strong communication skills.
  • Exceptional customer service abilities.
  • Able to learn and adapt to technology provided by the company.
  • Strong organizational skills and the ability to multitask in a fast-paced environment.
  • Effective communication with customers, associates, and management.
  • Regular attendance is essential to meet company objectives; flexibility to work evenings, weekends, and holidays is required.
PHYSICAL REQUIREMENTS:
  • Constant walking/standing for a significant portion of the shift.
  • Occasional lifting of up to 50 lbs. (1-33% of the shift).
  • Frequent climbing (34%-66% of the shift).
We are continuously accepting applications for talented individuals to join our store teams. When a position becomes available, we will review applications to identify suitable candidates. Accommodations are available for applicants with disabilities during the application process. Please contact management for assistance.

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