Customer Experience Ambassador
3 weeks ago
At Enterprise Mobility Inc, we're seeking a highly skilled Customer Experience Representative to join our team. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring a seamless rental experience for our customers.
Key Responsibilities- Meet and Greet Customers: Provide a warm and welcoming experience for customers, ensuring they feel valued and respected.
- Provide Superior Customer Service: Offer personalized support and guidance to customers, addressing their queries and concerns in a timely and professional manner.
- Assist with Rental Process: Facilitate the rental process by verifying and documenting necessary driver information, ensuring a smooth and efficient experience for customers.
- Upsell and Cross-Sell: Offer additional services and products to customers, enhancing their overall experience and driving revenue growth.
- Maintain a Clean and Organized Workspace: Ensure the rental area is tidy and well-maintained, reflecting positively on the company's image.
- High School Diploma or Equivalent: A minimum of a high school diploma or equivalent is required for this role.
- Customer Service Experience: A minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support is required.
- Valid Driver's License: A valid driver's license is required for this role.
- Background Check: A background check will be conducted as part of the hiring process.
- Competitive Pay: A competitive hourly rate, plus bonuses for exceptional performance.
- Opportunities for Advancement: Career growth and development opportunities within the company.
- Employee Discounts: Discounts on rental cars and other services.
- Training and Development: Ongoing training and development opportunities to enhance skills and knowledge.
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