Solar Support Specialist
4 weeks ago
Job Summary
Sunnova is seeking a skilled Solar Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing daily phone support to our customers, identifying system issues, and resolving customer complaints.
Responsibilities
- Reduce case load to Operations and Maintenance by remotely troubleshooting and resolving customer system complaints.
- Accept and/or initiate the minimum required number of calls daily.
- Help CSS I through passive education on responses to customer system complaints.
- Provide extensive and exceptional customer service.
- Maintain and improve quality results by following company standards and recommending improved policies and procedures.
Requirements
- High School Diploma is a minimum requirement.
- Minimum 3 years' experience in a customer service role supporting technology troubleshooting.
- Ability to work at a computer and talk on the phone for 6-8 hours per day.
- Strong written and verbal communication skills.
- Detail oriented with the ability to multi-task.
- Strong problem-solving skills.
- Ability to work as a team member and interact with other departments.
Benefits
- Comprehensive benefits, including medical, dental, vision, life insurance, healthcare flexible spending account, and 401(k) with employer match.
- Competitive compensation & annual bonus.
- Paid time off, including 10 holidays and Paid Parental Leave.
About Sunnova
Sunnova is a different kind of Power Company, offering rooftop solar service to homeowners within and outside the United States through our network of local sales and installation partners.
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