Senior CX/UX Researcher

2 weeks ago

Tampa, Florida, United States Wolters Kluwer Full time
About the Role

The Senior CX/UX Researcher is a key member of our Digital Experience Group, responsible for driving a deep understanding of customer jobs to be done, unmet needs, and pain points within our Medical Research segment.

Working closely with cross-functional product teams, you will continuously help to improve the end-to-end experience by providing close partnership for senior business stakeholders and development heads to deliver world-class experiences through data-driven decision making.

Key Responsibilities
  • Collaborate with leaders in Product Management, UX Design, and Engineering to understand business objectives and employ appropriate research methods to drive design and business decisions.
  • Lead the planning and execution of user research initiatives, employing a variety of generative and evaluative research methods including Contextual Interviewing, concept validation, and Usability Testing.
  • Explore quantitative research tools and the data and insights we gather from instrumentation.
  • Partner with embedded UX design leads/teams to evaluate prototypes and solutions with customers.
  • Ensure Product teams gain a deep understanding of user needs, behaviors, and motivations through clear presentations of the data analysis.
  • Support exploration and experimentation with AI based on identified patterns and use cases from the user research.
Requirements
  • At least 8 years of relevant research experience.
  • Bachelor's degree (BA) from a four-year college or university (or equivalent).
  • Familiar with principles of Lean Product and Lean UX.
  • Comfortable leading visioning workshops with multidisciplinary teams of business, technology, content, and user experience roles.
  • Have experience working in distributed, collaborative teams and working directly with development groups for the implementation of designs.
  • Knowledge of agile software development processes and experience with requirements management and complex projects.
  • Background and/or education in the healthcare industry with specific knowledge of hospital information technology preferred.
  • Knowledge and/or experience with emerging technologies (e.g. AI, MR/AR/VR, etc.).
About Wolters Kluwer

We are a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors.

We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2022 annual revenues of 5.5 billion.

We are headquartered in Alphen aan den Rijn, the Netherlands.

We strive for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy.

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