Senior CX/UX Researcher

4 weeks ago

Tampa, Florida, United States Wolters Kluwer Full time
About the Role

The Senior CX/UX Researcher is responsible for driving a deep understanding of customer jobs to be done, unmet needs, and pain points within Wolters Kluwer's Health Division, specifically our Medical Research segment.

Together with a multidisciplinary team of product managers, user-experience designers, and engineers, you will continuously help to improve the end-to-end experience. Your research and coaching will be key in creating useful, usable, and delightful new and existing solutions and patterns.

This role requires a creative, energetic, and adaptable problem-solver who is able to navigate complexity, act as a liaison among cross-functional teams, and ensure that the right data is gathered to support decision making.

Key Responsibilities:

  • Collaborate with leaders in Product Management, UX Design, and Engineering to understand business objectives and employ appropriate research methods to drive design and business decisions.
  • Lead the planning and execution of user research initiatives, employing a variety of generative and evaluative research methods, including Contextual Interviewing, concept validation, and Usability Testing.
  • Explore quantitative research tools and the data and insights gathered from instrumentation.
  • Partner with embedded UX design leads/teams to evaluate prototypes and solutions with customers.
  • Ensure Product teams gain a deep understanding of user needs, behaviors, and motivations through clear presentations of the data analysis.
  • Ensure that the product teams are using research findings, data, and insights to inform design decisions and validate design solutions.
  • Support exploration and experimentation with AI based on identified patterns and use cases from the user research.

Requirements:

  • At least 8 years of relevant research experience.
  • Bachelor's degree (BA) from a four-year college or university (or equivalent).
  • Familiar with principles of Lean Product and Lean UX.
  • Comfortable leading visioning workshops with multidisciplinary teams of business, technology, content, and user experience roles.
  • Have experience working in distributed, collaborative teams and working directly with development groups for the implementation of designs.
  • Knowledge of agile software development processes and experience with requirements management and complex projects.
  • Background and/or education in the healthcare industry with specific knowledge of hospital information technology preferred.
  • Knowledge and/or experience with emerging technologies (e.g., AI, MR/AR/VR, etc.).

What We Offer:

  • Medical, Dental, & Vision Plans.
  • 401(k).
  • FSA/HSA.
  • Commuter Benefits.
  • Tuition Assistance Plan.
  • Vacation and Sick Time.
  • Paid Parental Leave.

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