Banking Specialist

3 days ago


Lake Oswego, Oregon, United States Northwest Bank Full time
Job Description

The Customer Service Specialist's primary responsibility is to provide exceptional service and support to the Bank's commercial and consumer customers. This role may assist with the application process for treasury services products, such as ACH, RDC, MDC, Wire Transfers, Positive Pay (check and ACH), and Bill Pay.

  • This position is part-time and fully in-person.
  • Assist retail online banking customers with troubleshooting, setting up services, or unlocking accounts.
Key Responsibilities:
  • Provide superior customer service and support.
  • Assist with treasury services product applications.
  • Collaborate with the service team to ensure timely processing of customer requests.
  • Scrutinize checks, cash, and customer identification for authenticity to protect against fraud losses.
Requirements:
  • Bachelor's degree or minimum 1-year experience in customer service relations.
Benefits:
  • Competitive compensation package ($40,000 - $60,000 per year)
  • Medical, dental, and vision insurance.
  • Health savings account (HSA) and flexible spending accounts (FSA).
  • 401(k) plan with company match.
  • Generous PTO and holidays.


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