Retail Support Specialist
2 days ago
Grand Design RV is seeking a highly skilled and customer-focused Retail Support Agent to join our Customer Service team. As a key member of our team, you will play a vital role in providing exceptional technical support and service to our customers.
Key Responsibilities:- Provide accurate technical diagnostics and troubleshooting to resolve customer issues.
- Answer incoming customer calls and respond to voicemails in a timely and professional manner.
- Respond to customer emails and resolve concerns in a 24-hour period.
- Manage and update pending cases in Salesforce to ensure customer concerns are addressed.
- Assist customers with field service and sublets, and process sublet reimbursements as received.
- Meet with customers and provide guidance as needed.
- Work with the service department to schedule and release customer return units.
- Maintain maximum possible available status in the phone system.
- Perform other tasks assigned by the Customer Service Manager.
- RV industry knowledge or background.
- High School Diploma.
- RVIA certification preferred.
- Previous customer service experience.
- Strong computer and typing skills.
- Proficient in Word and Excel.
- Strong written and verbal communication skills.
We believe in:
- G ratitude - Safely serving team members and our communities through humility and empathy.
- R espect - Acting with integrity and transparency.
- A ccountability - Holding each other to the highest expectations.
- I N novation - Striving to be industry-leading.
- D rive - Determined to exceed expectations.
We expect our leaders to:
- Connect with purpose.
- Execute with excellence.
- Build the future.
As a Grand Design Team Member, you will be eligible for:
- Medical, Dental, Vision, Group Life Insurance, Accidental Injury, Critical Illness, Short & Long-Term Disability.
- Health Savings Account (HSA).
- 401(k) with match.
- Employee Stock Purchase Program.
- Tuition Reimbursement.
- Holiday and Vacation Pay.
Grand Design is an Equal Opportunity Employer.
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