Customer Service Representative
3 days ago
We are seeking a highly motivated and detail-oriented Customer Resolution Associate to join our team at Lowe's. As a key member of our delivery operations team, you will be responsible for supporting the delivery of exceptional customer experiences.
Key Responsibilities- Communicate with customers to obtain feedback and improve delivery experiences
- Assist in problem-solving and creating brand loyalty
- Deliver business results and handle multiple tasks in a fast-paced environment
- Manage customer escalated issues and Executive Care opportunities
- Interact with 3PL service providers, Lowe's Supply Chain functional teams, and store operations
- Build and maintain business relationships with Retail and Lowe's Pro partners
- Maintain continuous dialogue with 3PL vendor partner(s) to address and resolve claims and complaints
- Work cases as assigned through the case management system to ensure all customer issues are resolved
- High school diploma or equivalent
- 1 year of directly related experience
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
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