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ServiceNow Systems Administrator

2 months ago

Tallahassee, Florida, United States Marshall Technologies Full time
Job Title: ServiceNow Systems Administrator

We are seeking a highly skilled ServiceNow Systems Administrator to join our team at Marshall Technologies. As a key member of our IT team, you will be responsible for managing, configuring, and maintaining the ServiceNow platform to ensure optimal performance, security, and adherence to best practices.

Key Responsibilities:
  • ServiceNow Administration: Ensure platform health and performance, and act as the primary ServiceNow Systems Administrator.
  • Platform Best Practices: Ensure usage and development on the platform follow industry standards and best practices.
  • Configuration & Customization: Perform the configuration and customization of applications, workflows, and processes within the ServiceNow platform.
  • Feature Implementation: Implement new features, updates, and modules to meet organizational needs.
  • Support & Troubleshooting: Provide technical end-user support for issues related to ServiceNow and address system performance challenges.
  • Workflow Management: Build, manage, and support workflows within the ServiceNow platform to improve operational efficiency.
  • Systems Administration: Perform additional system administrator tasks as required by the department, including platform monitoring and optimization.
Requirements:
  • ServiceNow Platform Experience: 5+ years of experience working with the ServiceNow platform.
  • Certified Systems Administrator: 4+ years of experience as a Certified ServiceNow System Administrator.
  • Certified Application Developer/Implementer: 3+ years of experience as a Certified Professional Application Developer or Certified Professional Implementer.
  • ServiceNow Implementation: Proven experience in ServiceNow platform implementation and development.
  • MID Server: Experience in managing ServiceNow Management, Instrumentation, and Discovery (MID) Server.
  • CMDB Expertise: Experience in configuring, managing, and supporting ServiceNow Configuration Management Database (CMDB) modules, including Discovery, Hardware Asset Management (HAM), Software Asset Management (SAM), Service Mapping, and various integration tools.
  • Custom Widgets & Workflows: Hands-on experience with configuring custom widgets, Flow Design, Integration Hub, and Employee Center within ServiceNow.
  • Glide Ajax Scripting: Strong understanding and ability to work with Glide Ajax scripting for advanced ServiceNow development.
Preferred Experience:
  • ServiceNow Certifications: Valid ServiceNow Systems Administrator and Certified Application Developer certifications are highly preferred.
  • ITIL Knowledge: Knowledge of Information Technology Infrastructure Library (ITIL) principles and best practices.
  • ITOM & SPM Expertise: Experience with ServiceNow's IT Operations Management (ITOM) and Strategic Portfolio Management (SPM) configurations and best practices.
  • Windows Server Administration: Experience administering Windows servers.
  • Criminal Justice Environment: Knowledge of IT standards in a criminal justice or public sector environment.
  • Governance Risk and Compliance (GRC): Familiarity with ServiceNow's Governance Risk and Compliance configuration and best practices.
  • Performance Analytics: Understanding of ServiceNow Performance Analytics configuration and best practices.
  • Multi-Tenant Instances: Experience implementing and supporting multi-agency/company environments within the same instance of ServiceNow.
Skills and Competencies:
  • Problem-Solving: Excellent analytical and problem-solving skills to resolve technical challenges and optimize system performance.
  • Communication: Strong verbal and written communication skills, including fluency in English, to support end users and collaborate with stakeholders.
  • Collaboration: Ability to work effectively in a team-oriented, fast-paced environment.