Senior IT Training Specialist
2 weeks ago
We are seeking a highly skilled and experienced Sr. IT IQuote Training professional to join our team at Frontend Arts.
About the Role:This is a challenging and rewarding opportunity to work with our global network of Consumer Converting plants, delivering high-quality training and support to end users, business partners, and project teams.
Key Responsibilities:- Design and deliver academy-style training for the Consumer Organization
- Develop and maintain comprehensive training materials, operational procedures, and manuals for applications in a manufacturing environment
- Provide first-level support for the global network of Consumer Converting plants, monitoring, addressing, and progressing helpdesk support tickets
- Collaborate with the applications standards team and business process team to create and maintain day-in-the-life checklists
- Facilitate translation of training materials to required languages
- Liaise with Corporate Training Department to ensure documentation meets WestRock standards
- 5+ years' experience working in a training and software implementation position, preferably within a manufacturing environment
- Strong written, verbal communication, and presentation skills for both technical and non-technical audiences
- A working knowledge of systems and processes of converting plants
- Strong knowledge of ePS Packaging suite/Radius infrastructure and workflows, preferably with an understanding of iQuote standard template (or other similar system experience)
- Ability to prioritize with an execution focus
- High standard of proficiency in MS Office, SharePoint, Microsoft Teams
- Demonstrate ability to operate in a rapidly changing environment
- Ability to travel
A Bachelor's degree in engineering or computer science, or a Bachelor's degree with significant work experience in technology Industry
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
If you are a motivated and experienced professional looking for a new challenge, please submit your application.
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