Financial Center Manager II

7 days ago

West Chester, Pennsylvania, United States Fulton Bank Full time
Job Title: Financial Center Manager II

Fulton Bank is seeking a highly skilled and experienced Financial Center Manager II to lead our West Chester and West Goshen Financial Centers in West Chester, PA.

Job Summary:

The Financial Center Manager II will be responsible for leading and managing the operations, staff, and business performance of a designated Financial Center location. This includes developing and implementing the Center's sales and service plans to deliver a superior customer experience, initiating, retaining, and growing profitable customer relationships within the existing customer base and the local community.

Key Responsibilities:
  • Plan, assign, and evaluate the work of staff, screen and select candidates, provide guidance and coaching, establish individual goals and objectives, monitor volume, workflow, and quality, manage performance to include conducting performance appraisals, make pay recommendations, partner with Human Resources to resolve employment-related issues.
  • Develop and implement the Financial Center's business plan to drive efforts of the Financial Center Sales and Service staff to achieve established goals for new and existing customers, oversee the application of Fulton's Sales Management Process, monitor and evaluate individual and collective progress.
  • Build and maintain knowledge and network of local community, engage individuals, local small businesses, business groups, and community organizations, identify and research business banking opportunities, develop and implement plans to market FFC products and services, participate directly in sales engagements and activities, represent Fulton as a positive influence bringing value to the local community.
  • Oversee the implementation of established internal operating processes and procedures, ensure adherence to all risk management and compliance initiatives and applicable regulations, evaluate operating efficiency of the Center and make adjustments to maximize efficiency, profitability, and deliver the optimal customer experience, resolve escalated customer issues.
  • Contribute to and promote broader business and corporate initiatives, consistently message to staff and other stakeholders in support of the Bank's strategic goals, lead Center team through organizational change, partner with the Commercial segment, support business planning, champion culture activities, participate in specified focus groups and task forces as appropriate.
Qualifications:

Bachelor's Degree or equivalent experience. Specialty: Business or other applicable. (Required)

5 or more years Banking, Financial Services, or Sales. (Required)

3 or more years leading Sales, Operations, or Risk Management. (Required)

This role may perform other job duties as assigned by the manager.

Each employee of the Organization, regardless of position, is accountable for reading, understanding, and acting on the contents of all Company-assigned and/or job-related Compliance Programs, regulations, and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates.

This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

This role is eligible to participate in a short-term incentive compensation plan subject to individual and company performance.

Fulton Bank offers a comprehensive benefits package to those who qualify, including medical plans with prescription drug coverage, flexible spending account or health savings account depending on the medical plan chosen, dental and vision insurance, life insurance, 401(k) program with employer match and Employee Stock Purchase Plan, paid time off programs including holiday pay and paid volunteer time, disability insurance coverage, and maternity and parental leave.

This position may require the incumbent to be registered in the Nationwide Mortgage Licensing System and Registry. Incumbents who are required to register will be notified in writing.

Fulton Bank is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons.

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.

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