Service Center Director

5 hours ago


West Chester, Pennsylvania, United States American Residential Services Full time

Job Summary:

The General Manager is responsible for the overall success and management of our residential HVAC service center in West Chester, OH. This role will plan, organize, direct, coordinate, and control service center activities and functions to achieve revenue goals and objectives while maintaining a strong customer focus, leveraging the brand, and driving employee engagement in a rapidly changing and highly competitive business environment.

Key Responsibilities:

  • Full operational responsibility for profit and loss related activities.
  • Establishing a team culture among service center personnel and holding the team to a high standard of customer satisfaction.
  • Consistently administering company policies and procedures throughout the service center.
  • Monitoring and maintaining job satisfaction among personnel by completing annual performance evaluations and salary reviews in a thorough and timely manner.
  • Preparing business forecasts, budgets, and other reports in addition to monitoring the timely flow of paperwork necessary to the service center.
  • Assist in recruiting, selecting, and training all service center employees.
  • Financial analysis to identify trends and prospective problem areas and taking immediate action based on findings.
  • Optimizing the service center to provide service, complete tasks, and otherwise perform in an efficient manner.
  • Developing new programs and executing established plans to meet and exceed sales goals.

Requirements:

  • Bachelor's degree or equivalent combination of education and experience.
  • Minimum of 8 years of experience successfully leading a fast-paced service organization and a proven track record of growing a business.
  • HVAC or construction experience is preferred but not required.
  • Consistent track record of meeting and exceeding revenue objectives.

Preferred Qualifications:

  • Strong interpersonal/communication skills.
  • Ability to self-start and motivate a group of individuals to act as team towards a common goal.
  • Analyze cost and forecast data to ensure alignment with the Division's goals and objectives.
  • Build a team culture by recruiting, motivating and training the staff.
  • Review and promote the maintenance of a safe, accident-free and healthy work environment.
  • Demonstrated proficiency with multi-tasking alongside time management skills and the ability to prioritize and plan.
  • Excellent analytical skills, financial acumen, and attention to detail.
  • Computer proficiency.

Equal Opportunity Employer:

ARS-Rescue Rooter is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, ARS-Rescue Rooter may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.



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